Job Description

Join an award-winning and growing organization dedicated to improving the lives of military veterans through civil legal services! This position is available due to an internal promotion.

Modifications due to COVID-19 pandemic:

• The position will be conducted initially remotely through 2021 and will be conducted at least partially in person thereafter, pending recommendations of public health
• Applicants should anticipate commuting to the office in Boston near North

 Position Overview:

The Eligibility & Outreach Specialist works closely with senior management and staff to complete tasks associated with the following: outreach to veteran populations, veteran screening and intakes, client cases, and other administrative tasks. This individual will be the first point of contact for all prospective clients and external parties contacting VLS.

Diversity and Inclusion:

VLS believes diversity strengthens the organization and encourages applications from individuals of diverse backgrounds and experiences. Individuals who identify as people of color, LGBTQ, veterans, and persons with disabilities are strongly encouraged to apply.

Compensation and Culture:

The Eligibility & Outreach Specialist salary range is $35,000 – $45,000 annually, dependent on experience. Benefits may include health insurance, short-term disability insurance, long-term disability insurance, generous sick, personal, vacation, and holiday schedule, 401K employer match, partial phone reimbursement, pre-tax MBTA pass program, and continuing education opportunities.

VLS also offers a congenial working environment with a flexible culture, committed to promoting work/life balance and well-being for its team members who have dedicated their careers to improving the lives of veterans.

Primary tasks include but are not limited to:

Acting as first point of contact for veterans seeking services (via phone, website, social media, or other means) and all external parties; conducting eligibility screenings and legal issue spotting/triage (training provided); completing intakes with eligible veterans; providing productive referrals to ineligible individuals; assisting with outreach to ensure eligible veterans and their supportive services providers are aware of VLS programs; maintaining client files including client/case data in Salesforce; relaying messages from attorneys to clients and volunteers; recommending and implementing relevant procedures to ensure efficiency and that are responsive to veterans’ needs and take into account VLS’s limited resources.

Secondary tasks include but are not limited to:

Distributing mail and faxes; assisting with maintenance of office inventory and organizing the office as needed; drafting letters to clients; and assisting with training and coordinating volunteers, interns, or other staff.

Assuming strong performance, the Eligibility & Outreach Specialist position may be enriched through assisting with aspects of client representation and attending outside education courses at VLS expense.

Required Skills & Qualifications:

• A Bachelor’s degree
• Ability to work productively both remotely and in office, with reliable cell phone and internet service, and a quiet and private place to conduct at-home work
• Customer service experience
• Excellent written and oral communication skills
• Highly organized, reliable, and flexible with strong multi-tasking and prioritization abilities
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and G-Suite, with ability and willingness to learn additional online tools, applications, and technologies
• Self-starter with a positive, can-do attitude who will work effectively independently as well as part of a team
• Ability to take ownership over tasks and work diligently to follow through
• Professionalism and strict adherence to client confidentiality
• Courteous demeanor with both excellent judgment and a strong sense of humor
• Sensitivity to the circumstances of people experiencing economic hardship, mental health, and other challenges
• Ability to work effectively with a diverse range of individuals, including clients, law students, volunteers, attorneys, board members, and donors
• Willingness to participate as part of a team effort and assist with reasonable tasks as needed in fulfillment of VLS’s mission
• Excitement for VLS’s mission

Preferred Skills & Qualifications (these are a plus, but not required – VLS will train the right candidate!):

• Outreach experience
• Experience working at a non-profit organization or law office
• Experience with Salesforce
• Experience supporting people with mental health challenges
• Candidates who speak both English and Spanish

Work Authorization:

To be considered, candidates must be authorized for permanent employment in the U.S.

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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