Full-Time Membership Services Administrator
Job Description
A fantastic opportunity has arisen to work within the Membership Services Team at The Property Ombudsman (TPO). Do you have excellent eye for detail with a passion for providing a quality service? Then we want to hear from you.
About us
The Property Ombudsman provides a free, impartial and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation we have been providing our service since 1990.
Key Responsibilities
You will be at the frontline of delivering a high-quality customer service by offering advice and guidance to existing and potential members of our scheme on compliance and membership matters.
You will work across the membership and compliance teams to ensure that workload demands are met across both teams. Day to day you will deal with all new applications for agents, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales. You will provide support to agents with completion of compliance questionnaires and conduct regular audits. A confident communicator you will be comfortable providing feedback on completed surveys and requesting amended evidence in cases of non-compliance. In addition, you will Complete information requests and ad hoc referrals for National Trading Standards (NTSELAT) / Local Trading Standards / the Police by compiling and researching membership & Complaint data
Together with your colleagues you will also be responsible for answering queries from both colleagues and agents via email and telephone. With a passion for delivering great service, you will have a natural ability to explain information clearly and simply, you will support agents with new applications, ensuring all relevant documentation is received and that all applications are accurately processed and recorded within relevant KPI timescales.
This role involves high levels of data entry; therefore, accuracy is a crucial skill required.
You will be capable of delivering accurate work consistently, whilst working under pressure within quality and output performance targets. Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.
Full training will be provided for this role however we are looking for the following underlying skills to support success in the role.
GSCE level education or equivalent working experience
Data Entry Experience – Accuracy and attention to detail is key
Excellent communication skills with a customer focus
Excellent IT skills
Ability to build rapport with agents
Positive can-do attitude
Ability to work under pressure and manage high workloads
Property knowledge (desirable)
Resilience
How to Apply
How to apply Applications for this post will be accepted until Friday 26th November 2021, however we may close the vacancy before this date if we have received the right level of applicants. Applications should be sent by email to recruitment@tpos.co.uk or by post at The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the experience and skills to meet our criteria to apply for this role.60 total views, 0 today