Full-Time Field Application Scientist
Job Description
High growth, pre-IPO company in stealth mode
Join a rapidly growing company that is developing ground-breaking genomics technologies that will push the boundaries in the clinical, life sciences research and therapeutic fields. We are well-funded by global top-tier investors, including venture capital firms and growth equity investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group of more than 200 employees, including successful entrepreneurs, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Play an important role in the development and commercialization of technology and products that will accelerate our understanding of life, biology and disease and transform large industries.
We are looking for a highly motivated Field Application Scientist to join our team!
How You’ll Contribute
- Support and manage customer application needs for genomic analysis instrumentation
- Train customers on newest process, kit or instrument release
- Enable customer samples by integrating latest and greatest internal workflows to support new customer applications
- Provide troubleshooting support to customers and interface with internal development groups to resolve customer issues
- Work closely with development teams to provide customer feedback to ongoing projects
- Develop customer process and workflows using library preparation instrumentation
- Perform site readiness meetings for new customers to streamline installation and qualification
- Report, resolve and escalate customer issues and system complaints
- Work with the sales and marketing team to develop and deliver technical product presentations
- Represent our company at customer sites and relevant scientific conferences
Qualifications, Skills, Knowledge & Abilities
- BS/MS/PhD in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering or closely related field with extensive lab experience across multiple life science platforms
- Capable of working independently and working remotely
- Experience in the development of biomedical or scientific instruments
- Able to balance long term company goals with short term deliverables
- Extremely motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
- Meticulous and detail oriented. Able to follow complex operating procedures.
- Excellent organizational, communication and presentation skills.
- Experience with teaching, training, or mentoring others.
- Based in the Bay Area, CA
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