About Loyalsnap

What we do

Loyalsnap is a high-end platform for fitness and wellness studios and chains. We help them grow and retain their clients by providing CRM (Customer Relationship Management), email and texting features, and reporting.

We have proven product-market fit. Our clients love our product because it works. We’ve been a crucial platform for our clients since before, and throughout, the pandemic. Many studios are clamoring to integrate with us and get access to our latest features.

Who we are

We are an entrepreneurial and collaborative team, built thoughtfully over time to select for excellent, caring coworkers.

Our team is remote.

Where we’re going

We have thousands of users and handle millions of their clients around the world. We are growing and bootstrapped – we have chosen to remain self-funded so far instead of raising capital.

We are looking to expand our company’s reach, grow our product, make our services more world-class, and operate at higher scales and in new industries.

About this role

Because we’re a startup, the specific work we all do will change. So the most important thing for us is just having a solid, thoughtful team.

Also a startup, we are consciously creating a culture that will scale as we grow. Team members in leadership positions are the foundation of our culture which includes a strong focus on diversity.

Responsibilities

• Own, build out, and manage the sales pipeline and related operations.
• Prospect for key accounts, run due diligence, lead business development pursuits, run meetings, webinars, product demos, etc.
• Uncover customer needs and identify opportunities to deliver more value and commercialize new revenue streams.
• Stay well-connected with customers to ensure broad market needs are being incorporated into the product development and enhancement cycle
• Attend industry conferences, network, schedule and run meetings, share thought leadership.
• Have a player/coach mentality where you can lead pursuits when also building a top-performing team and delegating effectively.
• Build close relationships with counterparts at clients, vendors, venture capital firms etc. to create long-term growth opportunities
• Participate in the design of branding materials, as well as onboarding, training, and implementation materials.

Expected experience and skills

Even if your path doesn’t match every bullet point, we’d love to hear from you if you think you may be good at this job.

• Successful track record with setting a vision, executing on a strategy and rolling up your sleeves to get into the details as needed
• Strong entrepreneurial drive and initiative
• High-energy, hard-working, and extremely organized

Desirable experience and skills

These may be immediately valuable, but everyone on our team learned a lot on the job and we care more about thoughtfulness, potential, and your general approach to work than about current specific skills.

• Proven ability to sell successfully in the SMB space
• SaaS experience
• Existing network and experience in boutique fitness

What makes this opportunity unique

• We haven’t done marketing of any kind. All our clients come from word of mouth. There is a huge opportunity to develop our marketing strategy from the ground up. Our goal is to grow to $10m ARR in the next 18 months
• The “sales pitch” has been continuously refined to the point where conversion from a demo to a trial is above 85%. You’ve got a solid base to build from.
• We are bootstrapped. We do not have outside investors setting our strategy for us. If we want to pursue a given opportunity, we’re free to do so.
• The role is ideal for someone with a proven skillset and can get to work immediately on improving the structure and comprehensiveness of our sales process.

Benefits

We’re committed to building a long-term healthy and successful company, and we’re convinced the best way to do that is to have thriving employees.

Our current benefits are:

• Unlimited time off (proactively encouraging at least around 20 days each year for everyone)
• Parental and guardian leave (16 weeks at 100% pay)
• Partially-covered health, dental, and vision insurance
• Options for a healthcare Flexible Spending Account
• 401K, with matching after your first year
• Pre-tax commuter benefits
• $1,000 education stipend each year
• Donation-matching up to $500 each year

Unlimited time off

You’ll have unlimited vacation days, and your manager will proactively encourage you to take at least around 20 days each year.

You’ll also have mental health days. We ask everyone with direct reports to take mental health days to set an example.

We are officially closed for 12 holidays, and we’ll encourage you to take additional time off for any other holidays, elections, volunteering, and any other community engagement.

Parental and guardian leave

When a child joins your family – through birth, surrogacy, or adoption or foster care at any age, involving you or your spouse – you receive 16 weeks of parental leave at 100% pay. Your paid parental leave accrues over your first 52 weeks at Loyalsnap starting with 6 weeks on your first day, and during that time you can supplement your paid leave with unpaid leave.

Continual improvement

We are building a conscious company. We realize that requires constant work to be a better company, as a team, and as leaders. We have several initiatives such as bias and ally training, mentoring, and expert facilitators in equity and inclusion. We’d love your ideas too.

Our newest hires have often helped us improve our processes and standards within their first few weeks. And generally, we know our best ideas come from collaboration.

Please feel open to talking about any of this with us during your interview.

Inclusion and diversity are important to us. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.