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8 Oct 2021
Full-Time Transition Coordinator
Job Description
The Transition Coordinator is a vital team player in the onboarding process focusing on successful transitioning in and out of clients. This role ensures a smooth and timely onboarding takes place and that the client’s initial experience with Associa is first class. The candidate will be the liaison between the client and the operations team responsible for delivering unsurpassed service.
Job Duties and Responsibilities
Duties include but are not limited to:
Client Management
- Builds and fosters strong relationships with clients throughout the onboarding phase.
- Educates client regarding onboarding process.
- Effectively communicates expectations and deadlines to clients by acting as liaison between clients and interdepartmental teams. (Associa local staff and the Client Shared Service Center).
Project Coordination
- Plans, directs and coordinates activities to ensure project goals are accomplished within defined scope and on time.
- Identifies and schedules deliverables, milestones and required tasks.
- Identifies resources needed and assigns individual tasks.
- Manages day-to-day operational aspects of the transition items.
- Ensures documents are received complete, current, and stored/filed appropriately.
- Creation and maintenance of MS Excel reports and checklists.
- Other miscellaneous initiatives that may from time to time arise.
Communication
- Facilitates interdepartmental team and client meetings effectively including transition meeting.
- Effectively communicates relevant project information to branch leadership.
- Resolves and/or escalates transition issues in a timely fashion.
- Advised Interdepartmental team of any unique items relevant to the transitioning client.
Requirements
Knowledge and Skills
- Experience in coordinating multiple concurrent projects.
- Excellent verbal and written communication skills.
- Ability to meet deadlines, to conduct and direct research into issues and to take initiative in the completion of projects.
- Strong organizational and time management skills, with the capability of being self-directed.
- Proficient knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
Education and Experience
- 1-3 years of experience.
- Associates Degree preferred.
Certifications or Licenses
- Valid Driver’s License required.
Company Description
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.
How to Apply
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