Full-Time Case Manager II
Job Description
SUMMARY: Responsible for providing case management to individuals and families; includes needs assessment, service plan development, monitoring, support, advocacy and referral. Responsible for enabling clients to receive a full range of appropriate services in a planned, coordinated, efficient and effective manner. The work is performed under the general supervision of a supervisor; however, the employee is expected to exercise initiative, creativity and good judgment in carrying out duties. The employee must be available for flexible work hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supports and upholds Couleecap’s mission to fight poverty and promote self-sufficiency for individuals by helping to identify needs, mobilize resources, and provide quality services.
Recruit and enroll program participants. Process applications, including interview and verifications.
Provides assessment/individual service planning and ongoing follow‑up for clients.
Develops contracts with clients to achieve goals, establishing short‑ and long‑term goals.
Provides support services required to achieve goals.
Acts as advocate for clients receiving case management services; making referrals to other services as appropriate.
Establishes and maintains communication with other agencies and staff involved with clients.
Communicate with landlords and negotiate leases.
Attends meetings and trainings.
Keeps records and prepares reports.
Works as a member of a team to provide effective, quality services.
Assist in evaluation of programs. Assist in development of programs and services.
How to Apply
To apply complete the ranking questions below and submit with a resume to Courtney Messer at courtney.messer@couleecap.org, mail to 201 Melby St., Westby, WI 54667, or fax 608-634-3134. Ranking Questions:- Describe your experience providing support, information, and advocacy services to individuals and families who are low-income, homeless, or challenged in some way.
- Describe your experience interviewing clients, verifying income sources, and determining program eligibility.
- Describe your strengths as a communicator. Give an example of an experience when your written and oral communication skills were utilized and recognized as valuable.
- Describe your educational background, training, and/or experience that will help you be successful in this position.
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