| Job Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle. JOB FAMILY DESCRIPTION Our Customer Service team is looking for a Billing Specialist with strong communication and organizational skills. The ideal candidate will have software subscription experience and would be highly detail-oriented and able to comfortably multitask, working with both internal teams and external customers. GENERAL DUTIES & RESPONSIBILITIES - Process B2B customer invoices accurately and in a timely manner
- Change subscriptions for existing customers when requested, including canceling or adding products to an existing subscription
- Monitor, investigate, and solve billing problems within Stripe
- Assist with financial close (monthly, quarterly, annually)
- Research client accounts when needed
- Frequently report and communicate with both customers and internally
- Identify areas to improve processes
- Work with team members and stakeholders to get improvements implemented
- Analyze data from many different sources to make data-driven decisions
- Ensure overall customer satisfaction
- Additional responsibilities, as assumed and assigned
EDUCATIONAL GUIDELINES Bachelor’s degree in accounting or the equivalent combination of education, training, and work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES - Advanced knowledge of Microsoft Excel, with SQL and data visualization platform experience a plus
- Experience with Stipe, QuickBooks and Workday a plus
- Background in SAAS billing and accounting operations a plus
- Well-developed organizational skills
- Invoicing experience, SaaS invoicing experience preferred but not required
- Experience using a CRM System
- Experience working directly with Sales Executives and external clients
- Experience with Microsoft Office (PowerPoint, Word, Excel)
- Able to handle multiple priorities effectively
- Detail-oriented, professional demeanor, positive attitude, and energetic
- Flexibility in using, or learning to use, different methods for tracking and conveying information such as Zendesk, Google docs, forums, chat, and email
- Forward-looking, flexible, creative, and proactive; takes initiative to solve problems
- Proficient with time management, meeting deadlines and detailed communications
- Ability to be strategic or tactical depending on the requirement of the situation
Accountant I Entry-level role into the job family. Performs tasks under the discretion of immediate supervision and has limited latitude for independent judgment. Semi-routine role with the majority of work covered by established procedures. Typically requires a Bachelor’s degree in Accounting and 0-2 years of related accounting experience or at least one (1) year of accounting related experience without an Accounting degree. Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day. |
