Job Description

At Raaka, we make unroasted dark chocolate. We love sharing the bold, fruity and tangy flavors present in unroasted cocoa beans. We make uncommonly delicious chocolate from scratch, bringing the best out of single origin cocoa through creative craft and whole food ingredients. Since 2010, we’ve been introducing people to a new taste of chocolate, offering bars made with Tanzanian cocoa nibs aged in bourbon casks, house-made waffle cones, and bars made with both classic and unusual pairings like mushrooms, smoked teas, vegetables, and spices. We purchase cacao directly from cooperatives and farms across the world through our Transparent Trade sourcing model and we make all of our chocolate from bean-to-bar at our factory in Red Hook, Brooklyn. No one makes chocolate like we do, and we’re always looking to make people think deeply and differently about the chocolate they eat.

Job Description

We’re seeking a Sales Operations team member to assist our sales team as we grow by managing general administrative responsibilities, customer service, maintaining up to date sales materials, and outreach to independent accounts. This person will communicate with the independent retailers that stock Raaka Chocolate in stores across the country and be the main point of contact for processing orders, new product releases, onboarding new accounts and making sure every customer is satisfied with their order.

The successful Sales Operations Assistant candidate will have the ability to manage dealing with customer inquiries, have excellent communication skills, be well-mannered and sincerely interested in providing the best sales service. 

Primary Objectives

• Assist the sales team with administrative, customer service and marketing support
• Enhance customer experience through prompt replies and processing of orders
• Manage independent accounts and process distributor orders

Primary Responsibilities

Administrative support

• Cultivate and maintain business relationships with current customers
• Manage the general email inbox and voicemail
• Manage onboarding new accounts: outreach communication, sample requests, follow up, maintain store locator list, process invoices and communicate delivery ETA’s

Marketing Support

• Assist in new product launches: create sell sheets, UPCs, nutritional facts, upload products into third party sites, and maintain certifications
• Support our monthly subscription program, First Nibs, with formatting labels and other general admin

Required Qualifications

• Available for 30 hours per week. Flexible schedule with at least Thursday in office in Red Hook, Brooklyn for team meetings
• Highly organized and detail oriented
• Customer service oriented
• Enthusiastic team player
• Ability to work independently and problem solve

Reports to:  Director, Sales & Partnerships – Platforms & Collaborations

Compensation: $20/hour 

Here’s a bit more about Raaka:

Our Passions:

• Pioneering Chocolate – It’s our distinct pleasure to actively and creatively innovate in chocolate making
• Creating jobs we love – We’re committed to maintaining a positive and supportive work culture grounded in open, honest communication, respect, and hard work.
• Social impact – We partner with mission-driven cocoa producers who work hard to produce great cocoa beans, and we always pay a premium for them (generally, at least double the price of commodity cacao).

Our Values:

• Creativity: We love approaching chocolate making and responding to the challenges of small business with creativity.
• Quality: Everything we do, we commit to doing well.
• Direct, open, honest communication: We’re best off when we understand each other.
• Sustainability: We work to be good stewards of the environment.
• Transparency: Better information leads to better decisions.

Our Benefits:

• Partially- funded company health insurance (with option for vision/dental)
• Paid vacation time and personal days
• Access to 401k and pre-tax benefits programs
• Discounts on Raaka chocolate!

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: 20,000 - 40,000.

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