Full-Time IT Manager – IT Service Management – 2100038U
Job Description
We are looking for a talented IT Manager-IT Service Management to join our team specializing in System/Information Technology for our Cummins Business Services in Columbus, IN. Willing to consider remote candidates with periodic travel post pandemic.
In this role, you will make an impact in the following ways:
• This position will serve as the IT application owner for the ServiceNow application and as a key technical resource regarding configuration, design, development, support, and maintenance of the ServiceNow implementation.
• Proficient with ServiceNow ITSM or similar tools, ITIL and ITOM. ServiceNow integration experience with 3rd party software and applications.
• Ensure effective management and maintenance of the configuration management process and CMDB and IT asset management in general.
• Prior experience with custom application development, developing and implementing API’s and solid knowledge of SDLC and Agile delivery.
• Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience.
• Partner with leadership to maintain and drive towards an aggressive platform roadmap. Proactively stay on top of new capabilities in the platform and educate team members and stakeholders.
REQUIRED SKILLS:
To be successful in this role you will need the following:
• College, university, or equivalent degree in Information Technology, Business, or a related subject. Plus, a minimum of 4-5 years of IT and Management Experience.
• Minimum of 2-3 years of on the job experience working in Service Now
• Strong Leadership and people skills
• On the job experience with CMDB and IT Asset Management and managing projects
• ITIL v3 or V4 foundations certification and ServiceNow system administrator certifications preferred
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How to Apply
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