Full-Time Guest Resource Specialist
Job Description
Believe the way to break the spirit of poverty is through the dignity of work?
Want to help people in poverty connect to employment at family supporting wages?
Have a passion for working with disadvantaged young adults, ages 16-24?
A collaborator. An inspirational leader. An entrepreneur. Someone who is driven to do heart-work and provide performance excellence, with integrity. Successful Guest Resource Specialist s are dedicated to delivering personalized support services to people and businesses in need.
Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients.
ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:
- Provide greeter services and triage customers, providing first point of contact guest services by engaging every guest within minutes of arrival.
- Manage customer flow in the front office area and resource room/career computer center
- Provide in person, electronic, and phone reception duties for all individuals contacting the office including potential clientele, employers, fund sources, and other interested parties
- Provide one-on-one and group orientation to first time guests through an overview all of available services
- Connects guests with staff for scheduled meetings and attempt to connect guests when no prior meeting was scheduled
- Perform a needs triage to determine the appropriate routing to reduce wait time, eliminate lines, and connect job seekers to value added services as quickly as possible.
- Provide guest services in the guest’s language of choice, either personally or by attaining the assistance of an interpreter.
- Ensure a high level of guest satisfaction by: a) Suggesting guests complete guest survey cards after services. b) Handling guest satisfaction issues, both compliments and concerns, in a timely manner. c) Seeking supervisory assistance as needed with guest concerns.
- Provide general administrative and clerical support functions to the program
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.
Technical Competencies and Skills
- Excellent customer service and time management capabilities.
- Proficient in MS Word, email, and ability to learn new software.
- Good working knowledge of office machine technology.
- Work well under pressure, meet multiple and conflicting deadlines. Demonstrate cooperative behavior with colleagues, supervisors, and customers at all times.
- Ability to work remotely and engage customers from various virtual and tele platforms.
- Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.
- High School Diploma or GED
- Minimum of one year of experience in workforce development or customer service.
- Basic level use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
- Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image.
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
- Bilingual: able to read, write, and speak Spanish and English proficiently
- A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Guidance/Counseling, Public Administration, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field.
- Certified Workforce Development Professional (CWDP) credential.
- Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
- Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 11 Paid Holidays, including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.
Job: Guest Resource Specialist
Primary Location: Kennewick
Salary: $35,000-$38,500 Annually
Recruitment Closing Date: 6/24/2021-The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
How to Apply
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