Full-Time Fraud Associate
Job Description
Want to help everyday Americans invest and build wealth? Financial inequality is increasing, and too many people are getting left behind. At Stash, we are passionate about democratizing wealth creation through education, advice, and products that help customers achieve greater financial freedom.
As the Fraud Associate, you will report to our Fraud Manager and be responsible for identifying fraud on the platform. This hire will work closely with stakeholders across the company (Product, Engineering, Customer Experience, Compliance, etc.) to ensure effective fraud detection. You will be the first line of defense in identifying emerging fraud trends and patterns. In order to be successful, this hire will be a detail-oriented person who can use critical thinking skills to catch the bad guys.
What you’ll do:
- Daily review of transactions and accounts flagged for suspicious activity
- Independently execute and take appropriate action on flagged activity
- Identify, document and communicate on emerging fraud trends to the relevant teams
- Work closely on cases escalated internally to Fraud by Customer Service, Brokerage Operations and Compliance
- Liaise with Customer Service and Onboarding teams to act as the subject matter expert for fraud operations
- Manage and respond to escalations from external parties with urgency
- Respond to disputes and inquiries for ACH and chargebacks
- Collaborate and closely work with our banking partner on debit related issues
- Evaluate and respond to ad hoc fraud issues as they arise
What we’re looking for:
- Minimum of 2+ years of work experience in banking, consumer finance, or similar industries
- Payments, banking, or credit card fraud detection experience
- Experience with third-party tools used for identity verification, device authentication and fraud detection
- Ability to wear many hats and take on challenges as they present themselves
- Critical thinking skills and ability to work independently on the task at hand
- Strong analytical and problem-solving skills
- Capacity to communicate efficiently and effectively
Bonus points:
- Experience with adjusting fraud rules and measuring effectiveness
- Experience with querying in SQL, Looker, or other database tool
- Knowledge of ACH returns and Chargebacks
- Previous experience at a start-up or in a highly regulated industry
- Familiarity with Jira or Trello
- KYC/CIPs knowledge and experience
How to Apply
Apply Here or check out our Careers Page to see all of our open roles!
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