Full-Time Senior Healthcare Account Manager – Employers
Job Description
Ovia Health is the leading family health and technology company for women and families on their reproductive health journeys. Our mobile apps for fertility, pregnancy, and parenting empower people to take control of their health and navigate parenthood with confidence. We are on a mission to improve fertility and maternity healthcare, and to help women and families live fuller, healthier lives at home and at work. Join us!
What you will be doing:
- Managing an account portfolio of employer clients, which means nurturing the growth, profitability, retention, and satisfaction of each account
- Building and maintaining deep professional relationships with Ovia’s employer clients
- Owning the account renewal process, driving performance, growth, expanding the use of Ovia’s products and services, and maximizing retention
- Leading clients through the implementation process by project managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches
- Owning account strategy, planning and execution by developing strategic account plans that layout metrics, client goals, and the client journey ensuring success
- Delivering quarterly business reviews to client executives that identify key trends and tell a compelling data-driven story
- Aggregating, and analyzing data to glean compelling insights and communicate data stories to diverse audiences
- Maximizing employee enrollment and engagement by developing and overseeing client marketing campaigns
- Supporting Ovia’s revenue generation through timely implementations, and tracking of KPIs, SLAs & PGs, projections, and renewals
- Working collaboratively with cross functional teams including Product, Sales, Marketing, Legal, Finance and Engineering
What we are looking for:
- 6+ years of professional work experience with a strong expertise in account management, employee benefits, and digital SaaS implementations
- Strong analytical thinker, with keen problem identification and solving skills
- Creative story-teller using aggregate data to identify trends and deliver key client insights
- Collaborative partner who is able to prioritize critical tasks and willing to take on multiple projects
- Skilled influencer and negotiator who is able to build solid internal and external relationships
- Deep listener who is able to synthesize client feedback and share with Ovia’s teams as well as share Ovia’s value, innovation roadmap, and vision with clients
What we offer:
We believe in Ovia Health’s mission and love what we do, and working at Ovia Health is a chance to be a part of something truly impactful. We value our employees tremendously and do what we can to help them stay happy and healthy, at work and away from it. In addition to a supportive and healthy environment, we offer:
- Small, dynamic and tight-knit teams that encompass a supportive and collaborative atmosphere
- Growth and education stipend
- Flexible work schedule
- Company provided MacBook Pro
- Paid vacation and sick leave
- Ability to be fully office-optional; when in the office we have an open, fresh, cubicle-free office space, along with healthy and tasty office snacks, including coffee (cold brew on tap)
- Two options for medical insurance coverage
- Dental and Vision insurance coverage
- Employer contribution to 401k with immediate vesting plan
- Generous parental leave
How to Apply
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