Full-Time Customer Success Engineer- Interoperability
Job Description
What you’ll do:
- Working with external customers in fielding and solving technical questions
- Manage customer Issues on 1upHealth service management portal
- Supporting Interoperability Systems by creating pull requests for hot fixes
- Gain continuous understanding of the code base and systemsCreate and maintain software platform API Docs
- Become a trusted advisor and act as a technical resource for our customers
- Develop software automation to enhance the customer support experience.
Who you are:
- Customer centric! And quick on your toes. You take the time to gather information about our customer’s experience and think about ways that we can improve that experience
- You can juggle multiple priorities and customer requests5-6 years of experience in Engineering supporting internal and/or external stakeholders
- Proficiency in Javascript/ Node.js, SQL, HTML/CSS, React.js, GitExposure to/or experience in implementing serverless and/or microservices architectures in a cloud based environment; AWS preferred
- Understanding of both relational and noSQL database technologies and architectures
- Knowledge of agile development practicesProactive verbal and written communication skills when interacting with team members
- Bonus points for knowledge and experience with digital healthcare technologies and data standards such as HL7 FHIR.
- BS/MS Computer Science, Engineering, or a related field
How to Apply
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