Full-Time Customer Service Representative
Job Description
What? You’ve never heard of Quadient? Read below and let us impress you!!
Quadient has been helping customers since 1924. (That’s right, almost 100 years!) We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
That’s Nice, But What’s the Job?
This is where the magic happens..
In short, the Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices at our call center in Carrollton, TX.
Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Demonstrate the commitment to customer retention and teamwork. Our top-notch Customer Service Reps possess the initiative to seek and embrace change, remain flexible as the business needs require, the ability to improve the company by establishing and achieving goals, a style of communication that is open and honest, and represents our organizational core values in every interaction.
So What About the Perks? (Perks mean vacation and stuff that’s important to you!)
Oh, yeah…the good stuff!
- Medical, Dental and Vision. Quadient pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
- 2 weeks paid vacation and 11 paid Holidays. Because who doesn’t love time off?
- Benefits like 401(k), company paid life insurance, short and long-term disability.
- Wellness Program. Who doesn’t want to stay healthy? We can help you get there!
- Business Casual Dress. Come dressed in jeans (or jammies as we are now working from home).
- Growth opportunities. Quadient takes a lot of pride in promoting from within. We have spent almost 100 years growing our team members and taking them on the path to owning their careers.
- ompetitive wages start at $18.00/hr (who doesn’t like money?)
- High School Diploma or equivalent (GED) required.
- 1-3 years of customer service experience.
- Must be able to multi-task in a high-volume, fast-paced call center environment.
- Leasing experience in the office equipment industry preferred
- Knowledge of Order Care processes and procedures preferred.
- Hands on experience of troubleshooting depot repair and other products as required preferred.
- Basic computer skills including outstanding typing and 10-key by touch.
- Proficiency in Windows based applications including Microsoft Office (Word, Excel, Outlook, etc.).
- Hands on knowledge of the following systems preferred: Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS
- Must work well under pressure.
How to Apply
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