Full-Time Business Customer Service Specialist
Job Description
Join Sparklight’s growing and talented team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You will be answering questions regarding invoices, installations, and updating changes in our customers’ accounts via phone, email and chat.
What You Will Do:
- Answering calls from Sparklight business customers and responding to inquiries in a professional manner.
- Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).
- Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.
- Providing post-installation care, including entering changes of service into the Single View software platform.
- Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.
- Navigating and notating back office processing tools for selected calls.
- Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.
- Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.
What You Will Need:
- High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
- We care a lot about our customers! We are looking for someone who is customer service-oriented with experience with providing customer service over the phone. Data entry experience is important to us too.
- Experience in Microsoft Outlook, Word, and Excel.
- Knowledgeable in Salesforce.com and Single View is preferred.
Cable One is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “stronger together” is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.
How to Apply
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