Full-Time Field Service Advisor – 210001CP
Job Description
DESCRIPTION/RESPONSIBILITIES:
We are looking for a talented Field Service Advisor to join our team specializing in service for our Sales and Service business in Kamloops, Canada.
In this role, you will make an impact in the following ways:
* Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
* Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
* Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
* Review work orders to ensure accuracy for invoicing and warranty.
* Complete required training on a timely basis
* Adhere to all our relevant Health, Safety & Environment policies, procedures and legislation and reports any issues / incidents to their supervisor.
REQUIRED SKILLS:
To be successful in this role you will need the following:
* High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
* This position may require licensing for compliance with export controls or sanctions regulations.
* Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
* Prior experience in service & repair, or warranty related field preferred.
* Excellent computer skills using multiple software platforms.
* Ability to thrive in fast-paced environment with multiple priorities
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check as well as Education and Work Experience Verification.
How to Apply
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