Job Description

We’re growing and we need an exceptional leader to take on this critical leadership role! Join our team as we work to break the spirit of poverty through the dignity of work!

Are you a dynamic leader and system transformer? Do you dream of making a difference in the Clark, Cowlitz, and Wahkiakum County region by investing in the vision of a vibrant, strong and integrated WorkSource System?

We are seeking a charismatic and inspirational leader to provide excellence in operational direction and leadership in the Southwest Washington WorkSource sites serving in the role of WorkSource Operations Director (One-Stop Operator). The right candidate for this role will be expertly versed in in all aspects of leadership and will be adept at listening with an aim at understanding and building partnerships both within the WorkSource system and in the Southwest Washington Region. As the keeper of partnership goodwill and systems standards, the WorkSource Operations Director (One-Stop Operator) will maintain operational oversight, direct supervision and provide functional leadership that aligns with partners to enhance services, making the WorkSource offices an impactful foundation for workforce development in our community.

The WorkSource Operations Director (One-Stop Operator) will operationalize the strategic vision and plan by connecting others to the vision and will inspire staff to carry it forward throughout the WorkSource system. This skilled director will hold the ability to understand complex systems and communicate multilayered system needs to others creating clear understanding, powerful engagement, and impactful results. This proven leader will be able to assess and balance the needs and development of the operations in relation to the past, present, and future of the organization. The selected WorkSource Operations Director (One-Stop Operator) will demonstrate unbiased partnership orientation towards agency partners, community members and Workforce Southwest Washington (WSW). Most critically this system leader will bring their important multicultural lens to view the program (and an adamant commitment to diversity, equity and inclusion) and proactively address racism and justice issues as they impact the system.

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining, and advancing a diverse team that is responsive to the needs of our diverse clients.

This position is full time and in-office at one of the WorkSource locations in Southwest Washington region. Women, minorities and veterans encouraged to apply!

ABOUT THE JOB

The major responsibilities of this position include, but are not limited to:
Integrated Service Delivery 

• Be an inspirational, visionary, goal-driven, highly professional leader who is flexible and willing to change as the needs of the workforce system change. Be willing to lead and support the creation of a fully functional integrated one-stop center, which will involve change and responsiveness to multiple leaders and the needs of a variety of customers.
• Delivering on the aspirations of Workforce Southwest Washington’s strategic plan, the One-Stop Operator leads and supports the creation of a fully functional integrated one-stop center, which will involve change and responsiveness to multiple leaders and the needs of a variety of customers.
• Be willing to work on behalf of WSW to achieve its vision for a functionally integrated workforce system that is well-prepared to meet the needs of the local businesses and job seekers.
• Creates an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers.
• Assists WSW with the coordination of Site/System Agreements and Infrastructure Funding Agreements (IFAs).
• Addresses partnership or system needs and issues and provides technical assistance to each one-stop partner related to the provision of career services agreed upon in the Memorandum of Understanding.

Staff and System Supervision, Training and Development 

• Leads, guides, and directly supervises Career Path Services staff and provides supervision in the areas of service delivery, programmatic/fiscal/revenue goal accomplishments, planning and contract compliance.
• Works to develop staff development plans to ensure effective communication, training, and compliance on WorkSource system and One Stop policies. Coordinates and may lead staff and other professional development learning opportunities that encourage advanced skills development for center and partner staff.
• Conducts monthly check-ins, performance reviews and corrective actions (when needed). Seeks feedback and input from partners, host sites and customers to ensure high quality customer service. Recruits and interviews candidates in partnership with HR. May participate in partner recruitment process, serving on interview panels and other activities as directed.
• Provides and arranges new and existing staff training for Career Path Services and partner staff; oversees staff progress and assesses the need for additional training to ensure proper policy, procedures, and practices are maintained.
• Leads, guides, and inspires Leadership team to ensure service delivery expectations are met; may functionally supervise agency and/or partner staff.
• Conducts root cause analysis and engages with team members to provide day-to-day feedback regarding customer engagement. May provide functional supervision and program guidance to partner staff in accordance with partner agreements.
• Participates in co-location responsibilities within centers, such as serving on leadership team and subcommittees, attending center-staff meetings and training opportunities, adhering to WSW policies and procedures. Coordinates with partner leadership on Center-based staffing responsibilities.

Training Curriculum 

• Ensures training for all center staff on the essential functions of the WorkSource One Stop Center, customer service expectations and new employee activities; monitors staff progress and assesses additional training needs to ensure compliance with policies, procedures, and practices. As needed, coordinates one stop center all staff meetings.
• Engages with WSW and community partners and directs staff to provide integrated Career, Business and Training services as described in the WIOA final rules and the area Workforce Development Local Area Plan.

System Standards 

• Leads team in attaining contracted and internal one-stop or WorkSource Center outcomes on a daily, monthly, quarterly, and annual basis; conducts performance analysis to identify performance improvement opportunities to ensure lean operating processes that result in compliance with policies and customer service delivery expectations.
• Writes reports as necessary for fund sources and partners; collects customer and employer data from partners to compile system reports and shares with partner leadership regularly.
• Coordinates monitoring with leaders to ensure preparation, hosts monitors and responds to monitoring reports; ensures satisfactory results from monitoring visits for compliance.
• Participates with partners in Continuous Quality Improvement through surveying, data collection and analysis for system and service improvements.
• Leads the One-Stop Site Certification process for WorkSource SW Washington Center. Ensures the Continuous Quality Improvement goals outlined in the Site Certification applications are met by providing necessary technical assistance to support progress.
• Participates in ensuring policies are current, reviewed annually, and remains in compliance with federal, state, and local policies; may assist partners with local, state, and federal monitoring visits; evaluates processes and procedures, and consults with other assigned center leadership in developing and implementing appropriate modifications with approval.
• Ensures all Americans with Disabilities Act requirements are met and managed as required by WIOA in coordination with the WSW Equal Opportunity Officer.
• Assists with the launch of the Unite Us referral system across WorkSource Centers and Affiliate sites, standardize processes and ensures all staff receive orientation and training as needed.

Community Outreach and Engagement 

• Establishes and maintains strategic partnerships in the community. Leads and guides the work of staff to increase engagement and strengthen partnerships.
• Represents the organization at funding source and other community meetings, serves on community work groups, and assists the organization in orienting new fund source board/committee members to relevant services.
• Establishes and maintains relationships with other key partners such as host site supervisors, employers, donors, and emergency stabilization resources.

CORE COMPETENCIES

In order to deliver on the aspirations of Workforce Development Council in SW Washington, we look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

General Leadership Competencies – Level 3 

Technical Competencies and Skills 

• Ability to manage staff within various locations, and the ability to make decisions on behalf of the team in WorkSource partnership.
• Have the ability to use both qualitative and quantitative data to inform operational, programmatic, and strategic decisions.
• Ability to recruit, develop, engage, and retain the talent necessary to deliver on Career Path Services’ mission and vision.
• Familiarity with Human Centered Design principles and the ability to utilize them to create process improvements which are customer centric in nature.
• Understanding of the change management process, and the ability to guide staff through change effectively.
• Ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.
• Ability to lead and work remotely, managing hybrid teams.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Partnership and Collaboration: Prioritizes strong partnerships, aims to collaborate in a facilitative way, always works towards the win-win.
• Customer Service Focus: Unwavering dedication to delivering excellent services to all WorkSource center customers – job seekers, workers, and businesses; also considers partners and colleagues as customers.
• Systems Orientation: Ability to see, facilitate and build connections through a systems lens, looking beyond just programs.
• Anti-Racism: Commitment to anti-racism and equity that includes demonstrated knowledge of and experience in effective strategies.
• Access: Commitment to center accessibility and belonging, both for employees and customers.
• Facilitative Leadership: Assists others in reaching their goals; does not require center stage.
• Commitment to Access: Believes in and works towards a no-wrong-door approach; strives to eliminate barriers and reach new audiences.
• Neutrality: Works on behalf of and is equally accountable to all WorkSource center partners. Provides services in an equitable fashion and refrains from bias and partiality in thinking, decisions, influence, and actions.
• Mediator: Conflict resolution and mediation skills at the organizational and individual levels.
• Sustainability: Proactively facilitates planning that builds long-term strategies and resources.
• Motivation: Excited to help the WorkSource centers reach their full potential as the backbone of the workforce development system in our community.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge the status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

Required 

• A bachelor’s degree in: Business Administration, Organizational Development, Leadership Development, Human Resources, Communication, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field. Related experience may substitute for degree requirement.
• Three years of experience in a management position in workforce development, a community-based organization, or other entity specializing in workforce development, employment and training, human services, education, or related services.
• Supervisory experience in project management pertaining to employment training, education, or other related business.
• Proven track of building organization-to-organization relationships and improving system effectiveness.
• Demonstrated proficiency in project management and applying LEAN principles, including experience in building systems, measuring performance and customer satisfaction.
• Excellent analytical, organizational, written, and oral communication skills required.
• Requires advanced use of Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Requires flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment, and demonstrate a commitment to diversity, equity, and cultural competency.

Preferred 

• Certified Workforce Development Professional (CWDP) credential.
• A master’s degree or related experience may substitute for degree preference.
• Three years’ experience as a workforce development employment representative.
• Two years’ supervisory experience in employment training, education, or other related business.
• A proven ability to develop a network of employment training and job placement resources with the private sector preferred.
• Project Management and Program Implementation experience strongly preferred.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
• Lived experience which aligns with customers’ challenges and needs is valued, in addition to professional experience.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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