Temporary Web Content Manager
Job Description
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.
Washington is America’s Top State according to U.S. News (2021) and we provide one of the most competitive benefits packages in the nation. Here at the Department of Labor & Industries (L&I), we believe that your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington’s 2.5 million workers. Learn more about L&I, the employer of choice.
Please Note: This is a project-based position and is scheduled to last 12 months. In addition to the base salary, the selected incumbent will receive 5% assignment pay for bilingual duties. This recruitment will remain open until filled. Application review will begin July 6, and the position may be filled at any time.
The Washington State Department of Labor and Industries (L&I) has a core mission to “Keep Washington Safe and Working”. With over 1.5 million visits to L&I’s website each month, our website is the primary tool for agency communications with our customers. Every day thousands of visitors come to our site to find crucial information and conduct business with L&I online. In alignment with our agency’s core value of Diversity, Equity & Inclusion, and in support of equal language access, we seek to develop valuable web access and information to our Spanish -speaking customers. We are building a web presence for this limited English proficient (LEP) community and need expert content management.
As a bilingual Web Content Manager (Communications Consultant 5) you will be responsible for the quality of content on L&I’s Spanish website. This project position serves as the Spanish Website Content Manager, and is responsible for developing, writing, editing and formatting content that is complex and diverse for online communications, and is specifically relevant and supportive to Spanish -speaking injured workers, medical providers, business people, legislators, the general public, and other stakeholders.
Due to the COVID-19 pandemic, telework is expected for most positions, including this one. As L&I begins to allow for staff re-entry into the workforce, the incumbent of this position may be expected to report to an L&I facility or field office (duty station) for work activities. At that time, discussions about this position may be eligible for continued telework in accordance with L&I’s telework policy. Telework is dependent upon business needs and supervisor approval. When asked to work in the office, the duty station for this position is: Tumwater, Washington.
Duties
Some of what you’ll do:
- Work to improve the quality and effectiveness of agency web communications for Spanish speaking customers.
- Write content optimized for search engines.
- Provide oversight of “writing for the web” and “plain talk” improvements.
- Perform daily quality assurance for L&I’s Spanish internet content.
- Modify Spanish webpages and content to meet agency web standards and branding.
- Review, edit and approve Spanish internet and webpage content.
- And much more!
Qualifications
REQUIRED:
- Bachelor’s degree in marketing, journalism, website content writing, web design, human factors engineering, public relations or communications, or closely related field and three years professional experience. Please note: Additional years of work experience can substitute for the education requirement.
- Excellent verbal, writing and editing skills, including the ability to explain diverse, technical and complex subjects using “plain talk” language in both Spanish and English.
- Demonstrated ability to develop and format content for online communications, mobile compatibility, and suitable for a diverse audience that includes Spanish-speaking injured workers, medical providers, business people, and legislators, the general public, and other stakeholders.
- Demonstrated proficiency in writing and editing websites for non-technical audiences in both Spanish and English. Ability to read and translate agency initiatives, policies and procedures, RCW’s and WACS into consumable content for non-technical audiences.
- Proven ability to manage websites and webpage content. A demonstrated ability to apply governance, rules and standards to determine if content is necessary or required.
- Knowledge and demonstrated ability to write plainly and clearly for lay audiences in a style suitable for the web.
- Expert proficiency in using Adobe suite (particularly Photoshop), Content Management Systems (dotCMS) and image editing software.
- Expert proficiency in HTML, XHTML, Microsoft office applications (Word, Excel, PowerPoint, Outlook, TEAMS).
- Knowledge of Section 508, WCAG 2.0 A & AA accessibility guidelines, ADA and Title VI Federal requirements.
- Expert technical knowledge and expertise in web architecture, navigation, HTML, hyperlinks, search engine optimization (SEO), best practices for web usability through the use of headings, bulleted lists, chunking and easy to scan content.
DESIRED:
- Knowledge and experience with HTML, Accessibility and SEO.
- Knowledge of L&I programs and/or policies.
- Three years of combined writing and information technology experience such as writing for the web/plain talk, designing and formatting content for the web and suitable for mobile devices, following best practices.
- Implementing and troubleshooting customer service and content issues for websites and Web-facing applications or equivalent education.
- American Translators Association certification (English to Spanish/Spanish to English).
To be considered for this position you will need to pass a verbal and written bilingual Spanish exam.
Carefully review the duties, qualifications, skills and abilities to identify if you possess the necessary experience to be competitive for this position. Your ability to follow the application instructions and demonstrate your experience is critical to be given further consideration.
How to Apply
Online Job Application
Application Process: The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described in the announcement. Please include the following documents with your application: 1. A letter of interest describing specific qualifications. 2. A current resume detailing applicable experience and education. 3. A list of at least three professional references with current telephone numbers. Other Information:- Offer of hire is contingent upon completion of a background check that includes a criminal record history review.
- Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal Form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: This announcement may be used to fill multiple positions.
- If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software.
- Employees with bilingual responsibilities receive a 5% increase in pay.
Diversity, Equity, and Inclusion Employer Here at the Department of Labor &Industries our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency’s mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. If you have any questions regarding this announcement, program, or the agency please contact Andrea Ballard at baap235@lni.wa.gov362 total views, 0 today