Part-Time Visitor Services Attendant
Job Description
TITLE/GRADE/SALARY HIRING RATE: Visitor Services Attendant – $17.98/hour
WORK LOCATION: Philipse Manor Hall State Historic Site
REGION: Taconic Region
NEGOTIATING UNIT: CSEA, NU03 – Operational Services Unit
TYPE OF APPOINTMENT: Temporary
WORK SCHEDULE: 24-32 hours per week
ABOUT PHILIPSE MANOR HALL STATE HISTORIC SITE:
Owned and operated by the New York State Office of Parks, Recreation & and Historic Preservation, Philipse Manor Hall is one of the oldest buildings in New York. For nearly 350 years, Philipse Manor Hall has sat at the confluence of the Saw Mill and Hudson Rivers as Yonkers grew out of the vast landholdings of the Philipse family. The historic site is in the process of reopening to the public after undergoing extensive renovations and the installation of a groundbreaking new permanent exhibit, Our Whole History.
Our Whole History carefully studies the issues and events of the past and how they affect and shape the lives of all individuals. Through meticulous research of primary documents, archaeological records, and environmental sciences, the Our Whole History exhibit at Philipse Manor Hall State Historic Site explores the conflicting interests between the local Lunaape Munsee Native Americans, European Colonizers, and enslaved individuals of African descent.
As part of the site reopening, Philipse Manor Hall is seeking a team of skilled and enthusiastic staff who will welcome and assist our guests throughout the site.
DUTIES AND RESPONSIBILITIES:
The Visitor Services Attendant plays a vital role in enhancing the Philipse Manor Hall State Historic Site experience. They represent the site by making a positive impression through many points of contact with guests: admissions, gift shop, phone and other key areas that need friendly assistance. The Phillipse Manor Hall State Historic Site welcomes all with a visitors-first approach and an eye to inclusivity. We are seeking candidates who are creative, curious, and have an interest in telling all facets of the history of our site – all applicants are welcome!
DUTIES AND RESPONSIBILITIES:
- Welcome all visitors to the museum with courtesy and respect.
- Provide information to guests about the facilities, exhibit, and programs.
- Assist visitors in selecting ticket purchases, conducting retail sales transactions, and maintaining the store environment by merchandising and housekeeping.
- Complete all Point-of-Sale transactions in a professional and friendly manner (admission tickets, memberships, gift shop purchases, monetary donations, etc.).
- Reconcile register at the end of the shift (counting monies and entering data).
- Maintain all gift shop areas in a neat and organized manner and adhere to all cleaning protocols set in place per CDC guidelines (cleaning, organizing, straightening items on shelves, etc.).
- Re-stock products as needed and communicate product needs to Site Manager, and price and stock newly arrived merchandise.
- Practice current safety protocols and monitor guest compliance with museum safety/visitor protocols while facilitating entry for visitors.
MINIMUM QUALIFICATIONS:
No minimum qualifications per Civil Service.
OPERATIONAL NEEDS:
- Must have one to three years customer service experience as a primary point-of-contact.
- Must be people-oriented with excellent interpersonal skills and a focus on inclusivity.
- Must be a highly motivated self-starter with the ability to work in a team environment and with minimum supervision.
- Must have proficiency with Microsoft Office systems and familiarity with Point-of-Sale register systems.
- Must have a professional and respectful demeanor in-person and over the phone.
- Must have experience handling money and with cash management principles/procedures.
- Must be detail oriented, have good organizational skills, be able to multitask, and be able to adapt to a variety of situations.
- Must be able to lift or move up to 40 pounds.
- Must be able to stand/walk for long periods of time, climb stairs and ladders, bend, lift, and set up/take down displays and fixtures.
- Must be able to work a flexible schedule to include weekends, holidays and special events
- Bi-lingual applicants are preferred but not required.
How to Apply
TO APPLY: If you feel you meet the qualifications and the agency’s operating needs, and are interested in being considered for this vacancy, you can obtain an Employment Application from your local park office, your region’s administrative headquarters, or you can download an application from the NYS Office of Parks, Recreation and Historic Preservation website at: https://parks.ny.gov/documents/employment/FillableUpdatedParksEmployeeApplicationS1000Part1Taconic.pdf Please forward your application and resume, if available, to: albany.employment@parks.ny.gov All qualified people are invited and encouraged to apply. It is the responsibility of each applicant to accurately describe their experience and demonstrate that they meet the minimum qualifications and agency operating needs. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask or mandate in any form, that an applicant for employment provide their current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. An Equal Opportunity/Affirmative Action Agency159 total views, 0 today