Part-Time USHER
Job Description
USHER
Contract
Part-time
Visitor Experience
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home – TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.
We are currently hiring for the position of:
USHER
Reporting to the Senior Manager, Visitor Experience Operations, under the supervision of the Cinema Supervisor on duty, the Cinema Usher provides customer service to TIFF Bell Lightbox visitors.
RESPONSIBILITIES:
- Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established Visitor Experience protocol
- Maintain knowledge of TIFF Bell Lightbox, its programming, events and facilities
- Communicate instructions effectively to visitors and volunteers. Direct visitors to appropriate cinemas. Maintain orderly line-ups as directed by your supervisor
- Ensure that all visitors present a ticket before entering ticketed events or areas.
- Maintain presentation standards of lobby areas before, during and after events. Clean cinemas between screenings, collecting any debris and cleaning any spills prior to the next screening
- Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building
- Provide support to third party events and partner festivals as required
- Receive/return items and reconcile cash receipts at Coat Check
- Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift.
- Complete assigned tasks effectively and promptly
- Ensure the safety of the visitors to TIFF Bell Lightbox (including in the event of evacuation)
- Maintain proper radio etiquette and ensure the proper care of radio devices
- Other duties as assigned
RATE OF PAY:
- $16.55/hr
TARGET CONTRACT START DATE:
- December 4, 2023 – 10 week contract with possibility of extension
WORK LOCATION:
- In-Person: 350 King Street West, Toronto, ON M5V 3X5
MINIMUM REQUIREMENTS:
- Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival
- Must be available to work each day of the Toronto International Film Festival in September as well as each training day
- Must be available to work shifts as assigned from December 22, 2023 – January 4, 2024
- Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
- Previous work experience in a Front of House role is an asset
- Proven ability to work effectively with minimal supervision
- May be required to lift and carry items up to 35lbs
- Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary
- Able to communicate fluently in English; knowledge of a second language is an asset.
- Excellent communicator with an ability to deliver information in a clear and concise manner
- CPR, First Aid, and SmartServe training are an asset
- Interest in film, non-profits, arts and culture is considered an asset
How to Apply
HOW TO SUBMIT & APPLICATION DEADLINE:- All applications must be submitted online through TIFF’s Career Centre.
- Please upload your cover letter and resumé as PDF(s), before the deadline of TUESDAY, NOVEMBER 21, 2023.
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