Full-Time User Support Analyst
Job Description
The Regional Technical Support Services offers assistance for desktop and laptop computers, mobile devices, printers, site surveys, Voice over Internet Protocol (VOIP), WebEx, and site infrastructure for over 400 locations, including prisons, community corrections, juvenile justice, and administrative offices across North Carolina.
The User Support Analyst is responsible for technical support to the NC Department of Public Safety (DPS) as a member of the Regional Technical Support Services Group within the Integrated Network Service (INS) team.
Duties include, but are not limited, to:
- Hands-on experience with different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communication
- Managing timelines, resources and personnel (internal staff and contractors), and leading implementation efforts to completion
- Working proactively to promote positive customer relationships and to mentor others to ensure client satisfaction and organizational success
- Leading and planning IT projects that require directing the work of others with some latitude on actions or decisions
- Working in concert with other management and program management to ensure business goals are met and project schedules are maintained
How to Apply
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