Job Description

Training and Development Specialist

Human Services – Social Development Planning & Partnerships (SDPP)

CUPE Local 966

Status: 1 Contract Full Time; Up to 12 Months

Salary Range: $75,319.00 to $89,619.00 per annum

Work Mode: Hybrid *see below for more details about this work mode 

Location: 7120 Hurontario Street, Mississauga & 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Who we are:

​​​The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

The Role:

As a member of the program support team, you will be responsible for the development and design of a training program for new and existing staff involved in the delivery of Ontario Works for the provision of uniformed service across the Region. This includes developing, organizing and delivering training programs to meet the needs of all staff and external clients.

What you will do in this role:

• Maintains a thorough knowledge of government policy, programs, and legislation relevant to Ontario Works andthe Ministry of Community and Social Services
• Represents the Region in Partnerships to design and deliver training province-wide
• Recommends changes to Peel policies and procedures in the Ontario Works Division
• Identifies issues and trends regarding current technologies, business practices and programs and legislation and makes recommendations for changes and improvements
• Represents the Region on inter-governmental committees and acts as an expert providing advice on training material and facilitation
• Coordinates projects or events that require collaboration with or obtaining consensus from a variety of internal and external resources
• Develops strategic training programs based on department and interdepartmental objectives
• Provide information, advice and expertise to all divisional staff and other external government agencies
• Develops new initiatives to improve quality of service with a focus on fiscal responsibility
• Plans, designs and coordinates training programs for Ontario Works staff in the Region of Peel as well as externally throughout the Province
• Develops training modules to teach the Ontario Works Act, the regulations, policies and procedures for this Act and related acts, and all other procedures related to the delivery of social assistance programs, including ODSP referrals
• Participates in the development of policies and procedures and ensures these standards are incorporated into all training programs
• In response to legislated changes or other identified needs, conducts the training sessions for all staff or designs and develops training material for Supervisors to use with their staff
• Responsible for preparing measurement tools and evaluating the effectiveness of all training programs and adjusting programs as required
• Conducts training needs assessments with all levels of staff
• Responsible for updating all training material in the event of organizational changes, legislative changes and new policies and procedures
• Coordinates the supply inventory and issuing of all necessary tools for all staff service
• Meets with Supervisor on a regular basis to identify training needs and to evaluate existing programs
• Acts as a consultant for supervisors and manager for policy clarification or interpretation on unique cases
• Other duties as required

What the role requires:

• Minimum of a college diploma plus one year formal education in the area of Adult Education combined with 3-5 years experience in the social assistance field and Adult Education is required
• Extensive knowledge of multiple computer applications, including but not limited to MS Office, CIMS, SAMS, and local applications
• Extensive knowledge of the Ontario Works Act, MFIPPA, working knowledge of the ODSP Act, Family Responsibility, Legal Aid and all other applicable or proposed relevant legislation, and the ability to explain the same
• Excellent knowledge of community resources available to Ontario Works participants as this must be incorporated into effective case management training
• Valid driver’s license and access to a vehicle

Skills/Abilities:

• Excellent communication skills including written skills for a variety of audiences at all levels and verbal skills to facilitate and to exchange and provide information as necessary
• Effective facilitation skills to convey information to both internal and external contacts and the ability to employ a variety of instructional techniques
• Ability to identify actual training needs, link these needs to the Division’s goals, and plan, design, and deliver programs in response to those needs
• Exceptional interpersonal skills which would include a good listening ability and the skills to handle classroom problems effectively
• Effective time management and organizational skills to prioritize and manage a variety of different projects and ever-changing priorities within time constraints and deadlines
• Ability to adapt to technology and business changes on an ongoing basis
• Ability to work independently
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

** Preference will be given to qualified applicants who are currently in the bargaining unit. **

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Automatic enrolment into OMERS pension plan (where applicable)
• Supportive leadership and a culture of respect and inclusion

Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 7120 Hurontario Street, Mississauga & 10 Peel Centre Drive, Brampton worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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