Full-Time Training Coordinator
Job Description
Available for the following locations: Remote | Nashville, TN | Louisville, KY
Hello, We’re TechnologyAdvice.
At TechnologyAdvice, we are dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource across hundreds of technology verticals, our unbiased research and crowd-sourced product reviews help buyers find the right software to grow their business.
TechnologyAdvice has been named as one of the Inc. 5000 list of America’s Fastest-Growing Private Companies four times, as well as inclusion in the Inc Best Workplaces list for 2021. In 2019, TechnologyAdvice received a Nashville Business Journal Small Business Award and was named the Market Mover in the Nashville Chamber’s NEXT Awards. We are also a five-time recipient of the annual Tennessee Top Workplaces awards.
TechnologyAdvice is based in Nashville, Tenn, with a diverse workforce and client base located across the globe. We’re growing and always interested in expanding our team with top talent…make sure to check out our perks and benefits listed below!
The Opportunity…
As a fast paced, high growth Marketing company, our training needs are continually evolving. We are looking for an energetic, innovative and results-driven team member in the Operations Department who can create and facilitate training and coaching that pushes the team to maximize their efforts. The Operations department is responsible for the execution and fulfillment of Lead Generation and Advertising campaigns, and we’re focused on building capacity and improving quality. As client expectations and the industry evolves, it’s critical for us to train and grow the teams that generate leads for our clients.
As the Training Coordinator, you will be responsible for tracking the overall performance of our remote team of agents — creating metrics, setting goals and challenging our agents to reach new heights through the creation and execution of performance training. By diving in and understanding historical performance, business goals, and team motivators, you will seek opportunities to drive continuous improvement through creative solutions.
How You’ll Contribute…
- Maintain Quality Assurance and agent training creation and execution through our LMS platform
- Design and produce training materials and content utilizing a variety of learning methods such as video, audio and written training
- Analyze agent performance, identifying and tracking trends to ensure continuous improvement of performance
- Interact with agents to facilitate training sessions
- Track and report agent product knowledge and customer experience on a daily and weekly basis
- Oversee agent feedback forums by answering questions, complaints, listening to calls and offering tips for success
- Create and conduct surveys designed to identify specific training needs and improve upon training engagement
- Identify ways to optimize processes and maximize efficiency
- Collaborate with the Quality Assurance team and channels to track program and agent performance and align priorities
- Assist with Operation Team training efforts
- Keep ahead of the latest developments in learning trends, changes in learning theory, and developments in learning technologies
- Additional Contributions:
- Some out-of-the-area and overnight travel may be expected.
- Share feedback on internal technology needs relevant to telemarketing execution
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What You Bring…
- Bachelor’s degree or equivalent related experience
- 1+ years experience in corporate training, learning & development, HR or similar role
- Excellent written and verbal communication
- Superior attention to detail
- Ability to effectively train, coach and/or teach others using creative instructional methods and plans
- Demonstrated experience implementing training
- Ability to effectively organize and manage multiple training initiatives simultaneously
- Basic proficiency in Google for Work
- Experience working in Learning Management Systems (LMS) is a plus
Why You Want Us…
- Remote/hybrid/in-office work options
- Comprehensive health insurance (medical, dental, vision, life and disability)
- 401(k) Retirement Plan with company match
- Flexible PTO, take time off when you need it!
- Paid Maternity and Parental Leave
- MacBook Pro or PC laptop, your choice
- Ongoing Career Development Meetings
- Fitness Reimbursement
- Subscription to the Headspace App
- Bucket List Benefit: We financially help you check something off your bucket list
- Monthly Team Outings and Quarterly Volunteer Opportunities
- Professional development opportunities and incentives
- Beer on Fridays! It’s 5 O’Clock Somewhere…
- Milestone celebrations for birthdays, weddings, work achievements, and more
- Coffee, snacks, ping pong, and catered lunches 4 days a week in office
To see all job openings and learn more, visit our Careers Page.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
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COVID-19 RESPONSE:
TechnologyAdvice is committed to the safety and wellness of each of our employees. In response to the COVID-19 Pandemic, we follow all CDC and local protocol.
How to Apply
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