Full-Time Training and Curriculum Coordinator
Job Description
Do you:
Believe the way to break the spirit of poverty is through the dignity of work?
Want to help people in poverty connect to employment at family supporting wages?
Want to make a “Best place to work” better?
A collaborator. An inspirational leader. An entrepreneur. The Training and Curriculum Coordinator’s central work is to provide and maintain high quality and effective delivery of comprehensive content that informs and develops Seattle-King County WorkSource staff and partner agencies. This position may additionally functionally lead a team of workshop facilitators and individual trainers. This role is responsible for consistent and high-quality training and technical assistance to ensure the WorkSource staff are providing the highest and most consistent quality service to a wide array of job seekers in King County. This role also manages the Learning Management System (LMS) for the Seattle-King Country WorkSource, ensuring the materials and staff data within the system are kept up to date and back-end updates are regularly completed.
Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients.
This role works to collaborate and partner with King County Workforce partners, agency managers and staff to cultivate relationships with community-based organizations that serve priority populations. This position is full time and in-office at one of the WorkSource locations in Seattle-King County region. Women, minorities and veterans encouraged to apply!
ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:
WorkSource System Training
- Provide training to team members, provide technical assistance to learners navigating the platform; lead future initiatives that result in expanding our workshop service offerings. Training for staff to focus on professional development needs including:
- Orientation to WorkSource system structure and Workforce Innovation and Opportunity Act (WIOA)
- Equal Opportunity training and recertification
- Training in auxiliary aides, adaptive equipment, and language access
- WIOA policy
- Unite Us
- Facilitation
- Career Pathways (with the WorkSource Business Services team and training providers)
- Digital Navigation & Digital Resources
- Ensure center staff are cross-trained, as appropriate, to increase staff capacity, expertise, and efficiency.
- Develop a delivery and tracking system to ensure staff are trained for the 7 core competency proficiencies:
- Customer Services and Diversity at WorkSource
- The Workforce Development System
- Career Development Process
- Communication, Collaboration, and Problem-Solving
- Business and Employer Knowledge
- Labor Market Information
- ETO system data entry for case management
- Create an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers.
- Conduct or participate in workshops, committees, and conferences designed to provide learning to Seattle-King County WorkSource staff and partners throughout the Seattle and King County region.
Learning Management Systems
- Track utilization of current assessment offerings, evaluate effectiveness, seek additional resources, and recommend changes/updates to our offerings.
- Participate in developing and expanding the training using data; gain technical acumen to make adjustments and improvements as needed.
Reporting and Assessments
- Interpret qualitative and quantitative analysis to conduct comprehensive evaluations of WorkSource King County programs, workshops, and curricula to assess the effectiveness of career and training services.
- Lead and participate in the implementation of surveying and analysis to evaluate processes and procedures with team input to provide modification recommendations to the Integrated Service Delivery Coordinator.
- Conduct root cause analysis and engage with team members to provide day-to-day feedback regarding performance observations.
CORE COMPETENCIES
General Leadership Competencies – Level 1
| Leading Others | Leading Oneself |
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Technical Competencies and Skills
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Have the ability to use both qualitative and quantitative data to inform operational, programmatic, and strategic decisions.
- Ability to recruit, develop, engage, and retain engagement for job seekers within the Dignified Work training platform.
- Experience with a Learning Management System (LMS) and LMS back-end management.
- Experience creating learning assessments.
- Familiarity with Universal Design principles and Customer Centered Design principles and adult learning best practices.
- Be a skilled communicator who is flexible and willing to communicate changes as needs evolve.
- Be willing to negotiate and compromise with key partners to achieve mutually beneficial goals.
- Understanding of the change management process, and the ability to guide staff through change effectively.
- Ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.
- Business and Economic Development Intelligence: fosters interagency relationships and understands the role of workforce development in economic development.
- Diversity in Workforce Development: adapts materials and services to address diverse needs of customers; creates an environment that enables all individuals to contribute to their fullest potential; and understands the special employment needs of diverse groups.
- Program Implementation Principles & Strategies: applies principles of caseload management to successfully work with large numbers of people.
Organizational Core Values
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Care deeply and enthusiastically in the organization’s mission and purpose; take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity, set audacious goals and extend beyond minimum expectations; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Serve first and focus on growth & well-being of the people we serve; humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; achieve the results the organization promises; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork; embrace collaboration across silos, functional teams, and external partners.
EXPERIENCE/POSITION REQUIREMENTS
Required
- A Bachelor’s Degree (or commensurate experience) in: Education, Human Resources, Social Work, Communication, Workforce Development, Psychology, Sociology, or Social Services’ related field. Two years of experience in workforce development may substitute for the degree requirement.
- Basic user knowledge working in a digital learning platform or LMS (i.e., Coursera, Learning Exchange)
- Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
- Lived experience or experience working with populations impacted by poverty and/or trauma
- Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
- Requires flexibility in working some evening and/or weekend hours.
- Must be able to work in a culturally diverse and fast-paced environment, and demonstrate a commitment to diversity, equity, and cultural competency.
- Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment. Copies of driver’s license and auto liability insurance coverage is required for personnel file at time of hire and annually thereafter.
Preferred
- Certified Workforce Development Professional (CWDP) credential.
- Advanced user knowledge working in a digital learning platform or LMS (i.e., Coursera, Learning Exchange). Experience in curriculum development, testing, implementation
- Demonstrated Leadership experience
- Two to three years of demonstrated experience required performing work related to client recruitment and enrollment, classroom instruction, career assessment and planning, support services, occupational training, workplace readiness, job placement, records maintenance, and outcomes reporting.
BENEFITS
- Leading health care package, including medical with both F.S.A. and H.S.A. options, paid employee and family dental and vision coverage
- Company paid Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 11 Paid Holidays plus additional Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.
Job: Training Coordinator – King County
Primary Location: King County
Salary: Full salary range is: $61,250 – $89,000 Annually. Well qualified candidates may receive an offer up to $68,188 annually (DOE)
Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
How to Apply
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