Location: Newcastle

Salary: £25,000 Plus great opportunities to earn bonus

Inclusive, fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile, in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.

Right now, we’re expanding our Newcastle office and bringing onboard new Trainee Mortgage Advisers. With a start date of the 16th September, we’ll coach and teach everything you need to know from scratch, to flourish within the industry, supporting your growth and development. If you think you’d like to jump start a career in financial services we’re on an exciting journey with no signs of slowing down and there’s never been a better time to join us.

The Role

Mortgaging or remortgaging a property can be a daunting experience for first-time and experienced buyers alike. Getting the right deal is a crucial factor in putting home buyers’ and homeowners’ minds at ease. Luckily for them, that’s exactly where you come in. From starter homes to investment properties, you’ll be there on the end of the phone with the kind of advice that makes property dreams come true.

You’ll scope out the best mortgage options through listening to customers’ stories and circumstances, fully documenting these and coming up with a solution that both meets their needs and satisfies regulatory rules and standards as you go.

Once you have a clear idea of what they need, it’s all about rolling up your sleeves and giving it your all so that we can provide the customer with the right advice and outcome, getting them the best possible deal. By doing all this, you’ll demonstrate L&C values, our passion for mortgages and why our customers were right to choose us.

Of course, there will be administrative work along the way but, above all, it’s about building that rapport and a real sense of trust that you’re going to do everything you can to deliver a package that really works for the customer.

FCA Certification Regime & Conduct Rules

L&C is regulated by the Financial Conduct Authority (FCA) and is classified as an “Enhanced Firm” under the Senior Managers and Certification Regime (SM&CR). This role will fall into the “Certification and Conduct” elements of the regime. L&C will be required to attest to your integrity, competence, and financial soundness on an initial and regular basis if you’re successful in your application and as a “Certification Regime” employee, your personal and professional details will be published in the FCA’s Directory which is accessible to the public. This can provide comfort to customers that they are dealing with a legitimate and monitored Adviser that belongs to a firm with a solid culture and ethics.

You will also be personally subject to the 5 FCA Conduct Rules. You may already be aware of these but don’t worry if not. If successful in securing an interview and role, a detailed explanation and training will be provided.

About You

Your background employment within customer service has already helped you to hone your listening skills and develop a sense of empathy that customers can really sense when they talk to you. Now you’re looking to really push your career to the next level, working hard for that all-important personal and professional development.

Well, you’re going to need serious organising and prioritising skills to max-out on productivity and results without compromising on quality of care. Not to mention solid IT skills and a team-focused approach that allows you to pick up a colleague’s case when they’re unable to take a call so that they can do the same for you when needed. Finally, you’re going to need bags of confidence because there are going to be decisions to make as to which offers you put in front of customers. So, you’ll be dedicated to knowing the market and what’s out there in order to build that confidence.

Why join L&C?

We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.

Joining L&C means having the chance to:

• Enrol on an in-depth induction programme, with a proven track record of success
• Gain a CeMap, LIBF qualification upon passing the exam and become a certified mortgage expert
• Be a part of an incentive scheme that is both customer-centric and reflective of your efforts
• Have access to our Employee benefit and support schemes
• Come celebrate at our biannual Winter and Summer socials, and plenty of other events

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

Any questions, please feel free to get in touch today!