Job Description

• Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
• Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
• Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
• Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
• Initiate, coordinate and facilitate tenant meetings as required
• Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
• Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
• Document and maintain accurate records of all communications
• Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
• Investigate and respond to political enquiries
• Prepare customized formal notices, forms and letters as required

What the role requires:

• Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
  Housing Operations and Management Services experience would be an asset
• Knowledge of practices and procedures within the Housing Operations and Management Services area
• Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
• General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
• Ability to travel between sites and access to reliable source of transportation

Skills/Abilities:

• Demonstrate commitment to continuously improve quality of service to tenants
• Excellent customer service skills
• Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
• Ability to work independently and in an integrated team environment and possess strong organizational skills
• Ability to exercise good judgment, discretion and problem solving
• Excellent written and verbal communication skills
• Computer proficiency in Microsoft Applications
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
• % in lieu of benefits
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Work Mode & Job Location:

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements  7120 Hurontario Street, Mississauga . In addition, you will be required to do onsite visits to the buildings. The frequency of on-site activities may vary on a weekly basis and based on operational requirements.

It’s important to note that your remote work location must be within the province of Ontario. This ensures that we’re compliant with all regulations and policies.

Hours of Work: 35 hours per week

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

If this opportunity matches your qualifications and experience, please apply on-line.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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