Full-Time Telecom Product Owner
Job Description
What We’ll Bring:
Product Management Analyst – Caller ID Product team
What You’ll Bring:
This is an exciting opportunity to be a part of the Caller ID Product Management team focused on lifecycle management of the new and evolving Trusted Call Solutions suite. The Product Management Analyst will be responsible for supporting the Product Organization in executing new initiatives that are aimed at growing revenue and advancing technology. The successful candidate will have strong analytical and organizational capabilities, as well as effective written and verbal communication skills.
Impact You’ll Make:
- Support Trusted Call Solutions development priorities utilizing Neustar internal development processes and tools (e.g. Confluence, JIRA)
- Identify and deliver clear and concise process improvements and/or product requirements to help drive the strategic roadmap
- Assist with report development and maintenance
- Work with Neustar Support to maintain help desk tickets with current information and provide and update support documentation as required
- Provide timely escalation of issues as necessary
- Collect, analyze and solve customer-facing issues based on the facts presented by the customer and knowledge of the Trusted Call Solution product lines
- Drive network and system issues to resolution within Neustar
- Act as central subject matter expert for more complex issues and customer inquiries
- Conduct ongoing data analyses in support of key customer and sales opportunities
- Advance data validation and quality assurance initiatives
- Assist with customer support issues and remedies
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
How to Apply
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