The Legal Aid Society, the nation’s oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long – working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve. Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough.

The 2,200+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

The Legal Aid Society’s Information Technology department has an opening for a User Experience (U/X) Support Technician. The U/X Technician provides key desktop and technology support to the Society under the direction of the U/X Director.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Replace hardware on computers such as fans, hard drives, ram, etc.
• Re-image computers using the current SCCM settings
• Troubleshoot errors from applications and operating systems
• Troubleshoot network connectivity on computers, printers, phones, etc.
• Troubleshoot and repair printers by replacing internal components such as formatters, maintenance kits, rollers, etc.
• Troubleshoot video conferencing systems for connectivity, sound, and video problems
• Maintain inventory of MIS computer equipment
• Able to perform office moves, printer moves/relocation, and assist with new site setups
• Knowledge of supporting and maintaining iPhone and Android devices
• Monitor and update internal support ticketing system
• Train and orient staff on use of the LAS hardware and software
• Configure Network copiers for scanning and printing
• Assist our various departments with special projects requiring technical setups
• Knowledge with support office landline. Spectrum VOIP a plus
• Other duties as assigned by the Director of User Experience

Please submit these documents as a single combined PDF when you apply via the LAS (Legal Aid Society) Recruitment Portal.

• Resume
• Cover Letter
• A sample of written work product – IT related training or user guide for solving a technical problem

• 3-5 years of experience in PC and desktop/end-user support
• Knowledge and familiarity with cloud software like O365
• Knowledge and familiarity with Microsoft Intune
• Knowledge of A/V technology such as Creston and Logitech peripherals
• Knowledge and familiarity with Citrix/VMWare
• Basic Knowledge working with Meraki switches
• Strong working knowledge of MS Windows, MS Office and O365
• Troubleshooting skills for iOS and Android devices
• Basic networking knowledge and concepts
• Experience with asset management systems and procedures, such as asset tagging, labeling, audits, etc.
• Excellent communication and organizational skills
• Experience with videoconferencing, audio/video, phone work, and cabling is a plus

SALARY TRANSPARENCY

The posting reflects the range of potential salaries for the role. The specific salary offers will be dependent on candidate qualifications, including collectively bargained salary steps for unionized roles.

Salary Range/ Salary: $65,000 – $69,000

SALARY AND BENEFITS

The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Salaries for our unionized jobs are governed by our Collective Bargaining Agreement. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.

Click here to read more about the benefits of working at The Legal Aid Society

HIGHER EDUCATION AND LOAN FORGIVENESS

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs.

Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. For technical difficulties or questions regarding this posting, please email jo**************@le*******.org.

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.