Job Description

Salary Range: $5,315 – $8,049

Location: Salem, OR / Remote

The Oregon Health Authority (OHA) has a fantastic opportunity for an experienced Technical Writer & Process Analyst to join an excellent team and work to advance their IT operations.

This is a full-time permanent opportunity for anyone to apply. This position is a classified position represented by a union.

The work of this role may be conducted remotely with full access to the needed operating systems and technology.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs,
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision, and core values.

What’s in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month, eligible to be used after 6 months of service
• 8 hours of sick leave per month, eligible to be used as accrued
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
• Pension and retirement programs
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work
• A healthy work/life balance, including fulltime remote options as well

What you will do!

Join our team as a Technical Writer and Process Development Analyst within the dynamic Office of Information Systems (OIS)! This exciting position is perfect for someone who loves to collaborate with others and develop processes and procedures that ensure the integrity and quality of IT services across our organization.

As a Technical Writer and Process Development Analyst, you will play a critical role in developing key documents, processes, and procedures that support OIS services. Your responsibilities will include everything from process mapping and process standards development to developing materials for project management, business processes, compliance requirements procedures, and executive presentations. You will also be responsible for developing support documentation and procedures that support effective IT service management and project delivery.

To be successful in this role, you will need excellent communication skills, including technical writing skills and the ability to effectively communicate with senior or executive management levels. You will also need to be a skilled facilitator, capable of leading customer groups at the middle to senior management level. Above all, you must be able to build strong relationships with employees at all levels of the organization and facilitate effective discussions that lead to successful outcomes.

This is a unique opportunity to work alongside architects, IT managers, the business, and staff to develop OIS process standards, map IT and business processes, and influence policy development or policy changes within Department of Human Services (DHS) and Oregon Health Authority (OHA). If you are passionate about creating high-quality, effective documentation and procedures, and are excited about the opportunity to make a difference within our organization, we would love to hear from you!

What are we looking for?

MINIMUM REQUIREMENTS: (Please clearly outline how you meet the minimum requirements and special qualifications in your application/resume/cover letter. Failure to do so might disqualify you from consideration)

(a) Five (5) years of information systems experience in SDLC Support in development, documentation, coding in SQL or .NET or experience with Azure data tools including Synapse, Storage Explorer, ADLS, ADF.

OR

(b) An Associate’s degree in Computer Science, Information Technology, or related field,

OR

completion of a two (2) year accredited vocational training program in information technology or related field;

AND

three (3) years of information systems experience in

SDLC Support in development, documentation, coding in SQL or .NET or experience with Azure data tools including Synapse, Storage Explorer, ADLS, ADF.

OR

(c) A Bachelor’s degree in Information Technology, Computer Science, or related field

AND

one (1) year of information systems experience in SDLC Support in development, documentation, coding in SQL or .NET or experience with Azure data tools including Synapse, Storage Explorer, ADLS, ADF.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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