Job Description

The Technical Writer III will produce high-quality documentation that effectively translates technical materials into terms more understandable by communities the Client serves and contributes to the overall success of ACL and OIRM projects. Deliverables include but are not limited to architectural documents, user guides, info graphics, charts, help guides, and developer guides.  This position works collaboratively with technology executives (CIO/CISO), developers, architects, quality engineers, and security experts to ensure work products meet technical and quality standards, and support project objectives.

• Work with internal project teams to gather and understand product and documentation requirements; effectively apply them to materials; stay abreast and respond to changes and updates as required.
• Independently create high-quality documents that meet applicable standards (e.g., 508 compliance) as well as user and report requirements and are appropriate for the intended audience; receive and respond to feedback, making timely changes as requested; keep organized records of changes and edits for reference.
• Document systems, procedures, processes, workflows, and governance as well as system and/or enterprise architecture; write easy-to-understand user interface text, as well as online help and developer guides.
• Create illustrations, graphs, charts and other media for materials, as needed.
• Conform to required standards, while also suggesting technical corrections for improved formatting, content, structure, organization, and clarity that benefit users.
• Edit and review own work and the work of others, as needed.

Perform other reasonable tasks as assigned by management in support of BCT’s goals and objectives.

• 4 to 6 years of technical writing experience is required
• Bachelor’s Degree preferably in English, communications, technology or related fields
• Experience reviewing documents for 508-compliance is desired but not required
• Proven work experience in authoring and updating enterprise applications documentation
• Proven ability to deliver high-quality documentation with a demonstrated attention to details
• Ability to quickly grasp complex technical concepts and make them easily understandable using text and pictures; professional writing and strong visual communication skills required
• Excellent skill writing in English is essential
• Must be organized, and able to prioritize and meet deadlines
• Respectful demeanor and interpersonal skills; ability to work independently and as part of a collaborative team in virtual and in-person environments
• Computer, Internet and general proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Basic familiarity with the SDLC, software development, and cloud-computing
• Experience in working within federal agencies is a plus

BCT Partners’ mission is to provide insights about diverse people that lead to equity.
We are a national, multi-disciplinary consulting firm that delivers a full range of research, consulting, training, technology, and analytics services. BCT works with government agencies, corporations, nonprofit organizations, educational institutions and foundations, and is one of the leading firms in the country with expertise in the following markets: housing and community development, economic development, workforce development, children and families, health, education, and diversity, equity & inclusion.

We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity for all communities and are motivated to create a more equitable and just society.  We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment.

Our Clients
This position supports several BCT clients.  A majority of the work will be with the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM).  The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities.

This Project
ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations.  These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve.
OIRM operates across four segments, all reporting to the ACL Chief Information Officer:  1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS), 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results.   OIRM has contracted with BCT Partners to provide support to EDSS.

BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 

ca*****@bc*********.com











. We appreciate the diversity of our communities and invite all who are interested to apply.

For more information regarding BCT Partners’ commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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