Job Description

Reporting to the Operations Team Lead, the Technical Solutions Specialist is a technical role with a customer-oriented focus.  The Operations Team is the engine that powers Andgo.  This team gives our product a platform on which to run that is observable, reliable, and secure.  They build, support, and manage the tools, infrastructure, and data that the Andgo teams need to do their work.

As part of the customer relationship, the Technical Solutions Specialist works with a Customer Success Manager and Product Specialist.  The Technical Solutions Specialist is responsible for the delivery of the technical components required in onboarding and the customer relationship.  These are things like cloud infrastructure management, single sign-on configuration, and integration with telecom providers.  Customer communication generally takes place through the Andgo ticketing system, but at times Technical Solutions Specialists may be required to communicate directly with the customer’s organization (generally IT or Business Solutions team) to work out technical details.

This role is all about problem-solving, troubleshooting, and debugging.  An exceptional candidate is one who learns quickly and who can adapt to new technology and systems.  Experience with large enterprise organizations and the systems they use, such as UKG Dimensions (formerly Kronos Workforce Dimensions) is a great asset.

Responsibilities

• Addressing customer needs throughout the customer relationship
• Deploying updates and configuration changes to customer systems
• Coordinating customer needs with release versioning to ensure customers receive critical fixes and changes when they are needed
• Communicating with customers directly and with our Customer Success Team
• Explaining technical issues in a customer-accessible way and contributing to product and internal documentation
• Escalating issues to other team members when required
• Testing new releases and creating bug reports
• Maintaining and improving Andgo’s self-hosted internal tools
• Participating in an on-call rotation

Required

• Diploma or B.Sc in Computer Science (or related technical discipline) or equivalent experience
• Experience with the modern IT landscape
• Outstanding troubleshooting and debugging skills
• Ability to learn new technology quickly
• UNIX / Linux experience and familiarity with Python
• Ability to constructively work with a team; sharing, mentoring, and collaborating
• Ability to effectively communicate with non-technical stakeholders in terms relevant to them

Bonus Points

• Experience with UKG (formerly Kronos) products

• Experience with PostgreSQL and Elasticsearch
• Experience with structured QA and release management processes
• Experience with SAML 2.0 integrations

Work with us!

• Remote-friendly (Canada)
• Competitive salary
• Health & dental benefits
• Professional development budget
• 4 weeks of vacation
• Flexible Hours
• 10% Time: work-related side projects of your choosing
• Great team members
• Opportunity to make an impact on Canadian Health Care

**If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

We believe that we, as a team, work best when we work closely together, and when ideas can be exchanged in an open and honest manner. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. You solve the right problems at the right time, in the right way.
• Exhibits a growth mindset. You won’t hear the words ‘because we’ve always done it this way’ at Andgo. We’re a growing company filled with growing individuals. You are always looking for new solutions, open to change, and seeking knowledge.
• Shows Authentic Self. You contribute positively to Andgo’s culture. You support authenticity and fun in your workplace and community.
• Intelligence. Our team is built up of smart people who do good work. You create and elevate thoughtful, well-defined solutions when proposing ideas.
• Good people, helps first. You have a service-first mentality, whether it’s helping a co-worker or a customer, you add value to every interaction. You have answers before our customers have questions.
• No ego. You thrive in an environment with open and honest communications. No ego means you understand feedback is an important process of improvement and are willing to change your view when presented with new, different, or additional information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

123 total views, 0 today

Apply for this Job