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1 Aug 2022

Temporary Technical Service Engineer

Hornet Staffing – Posted by Hornet Staffing –  Anywhere

Job Description

Job Type: Contract

Contract length : 08 Months

Summary:

  • The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and equipment.
  • Provides guidance to customers on function, usage, and operation of IT products and services. Troubleshoots and resolves issues and participates on special projects as assigned.
  • Accountable for research, design, selection, implementation and deployment of technology products and services to meet business needs.

Essential Functions:

  • Handle complex, non-routine and escalated systems administration tickets and tasks
  • Monitors systems and performs maintenance and provisioning support for hardware, such as telecommunication equipment, printers, software and video/audio equipment as assigned
  • Develop and maintain operational processes and procedures
  • Gathers and analyzes business requirements to recommend existing design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
  • Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
  • Assist other IT areas supporting issues on infrastructure devices
  • Troubleshoot and repair hardware and software issues according to documented procedures
  • Ensure accurate asset management and tracking
  • May provide backup help desk support as needed
  • Leads or participates in projects and initiatives as assigned
  • May support and participate in Disaster Recovery initiatives
  • Other duties as assigned

 Requirements:

  • 2 or more years of progressive experience with provisioning and troubleshooting technology equipment or equivalent combination of transferable experience and education.
  • Must have extensive computer operations knowledge and experience.
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
  • Ability to travel as needed
  • Required ability to move, bend and carry computer equipment up to 25lbs.
  • Required ability to climb ladders & physically be able to move computer equipment to various locations across building campus/environment without assistance.

Required Experience:

  • 3-5 years of Professional experience in Help desk or customer service

 Required Education:

  • Associate’s degree in a computer-sciences related field, or equivalent technical experience
  • 2 years’ experience in Cloud-based services
  • 2 years’ experience with MS Windows Server Cloud environments
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of data backup/recovery
  • Ability to create scripts in Python, Perl or other language
  • Familiarity with various operating systems and platforms
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How to Apply

For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.com. You can view all of our open positions at www.hornetstaffing.com

Job Types: Temporary.

Endless.

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