Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team!

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. 

This is a role well suited to an ambitious professional, looking for the next step in their career. 

Join our team now at Siemens Healthineers as an Enterprise Services, Technical Director of Solutions Implementation, USA

Reporting into the Enterprise Services (ES) Operations Team, this is a role well suited to an ambitious professional with a deep technical understanding combined with business acumen. ES Operations is focused on delivering and executing on a portfolio of value-driven offerings including performance guarantees and state-of-the-art technology powered by Siemens Healthineers that will help transform healthcare delivery for our partners. You will serve as the point of contact for technically driven conversations and project work from the C-Level throughout the organization and be responsible for ensuring technology excellence with regards to the concepts developed with and for our customers. In that regard, you will also support global development teams on market requirements, definition of epics, and backlog items for the development process. In this role, you will also (but are not limited to):

• Lead the technical discussions with customers to drive ambulatory care projects from a digital solutions perspective. This includes components such as remote scanning, integration of AI-driven diagnostic tools, and other solutions as needed.
• Focus on delivering an exceptional customer experience through excellent communications and engagement in solution development and technical implementation projects.
• Lead customer relationship development with technical stakeholders across the customer’s organization and gain participation in strategic customer input sessions to identify key requirements and success criteria for the technical solution design and deployment.
• Work closely with global businesses and development teams to ensure transparency on market requirements and development of a market-leading digital solutions portfolio.
• Contribute to the development and implementation of innovative imaging solutions that enhance inpatient and outpatient operations, streamline radiology department workflows, and improve patient outcomes.
• Oversee the New Product Introduction (NPI) processes for ES Operations, ensuring that all new solutions meet customer requirements, regulatory standards, patient safety and clinical needs.
• Manage deployment of early-stage customer collaboration projects, ensuring timely and successful implementation of pilot programs and gathering critical feedback for product refinement.
• Capture and manage the ‘Voice of the Customer’ by gathering insights and feedback to inform development and R&D teams, ensuring customer needs and pain points are effectively addressed in future product iterations.
• Collaborate with cross-functional teams including R&D, marketing, and sales to drive product innovation from concept to commercialization.
• Provide accessible and efficient response to concerns and problems while ensuring continuous improvement in service delivery.
• Support the overarching Enterprise Services Operations Team as needed, contributing to the strategic vision and operational excellence.

In this role, you will also:

• Drive business growth by enabling and working closely with our Siemens Healthineers sales organization.
• Ensure contractual requirements are met and performed to a high standard.
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
• Enforce adherence to organizational processes, tools, and workflow standards.
• Work closely with leadership colleagues to align on goals, vision, and strategy to ensure a positive culture and clear expectations exists across the Team.

Working with the broader Siemens Team, you will:                                     

• You will build appropriate relationships across the organization at all levels to ensure consistent communications on opportunities and strategy.
• You will serve as an advisor to executive leadership (client and Siemens) and collaborate closely with our cross-functional teams and business partners.
• You will work to ensure ES revenue targets are achieved by creating solutions and driving outcomes related to Ambulatory Services (and other initiatives as indicated by Manager)
• You will represent yourself in a manner consistent with Siemens Values and Behaviors

• Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results.
• Analyze customer successes and gaps regarding contractual obligations and required change management obligations.
• Support the continued development of communication processes, tools and standards of work that support the delivery of contractual obligations across the ES Operations Team.
• Work with cross-functional teams to ensure clear communication throughout the enterprise.
• Provide accessible and efficient response to concerns and problems.
• Identify opportunities that will support business growth and development.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have a strong understanding of health system service line operations, especially within radiology departments.
• You are results-driven, action-oriented, and passionate about making a positive customer impact while balancing business needs.
• You can manage multiple programs/priorities and have strong project management skills.
• You have excellent communication and presentation skills in the customer environment.

Required skills to have for the success of this role:

• Minimum of 5 years of professional experience with a background driving technical business development or product management within the medical imaging or clinical informatics industry.
• Proven experience in developing and implementing innovative healthcare solutions.
• Ability to travel regionally 50% of the time.

It would be a plus if you also possess the following:

• Polished demeanor with strong executive presence
• Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).
• Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
• Strong problem-solving skills and able to implement innovative solutions to customer problems.
• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

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