Full-Time Technical Account Manager
Job Description
We’re a well-established software development company with a passion for delighting customers, building beautiful intranets and expanding our platform with innovative functionality. Our core values are consistently focused on clarity of communication, culture, quality, innovation, and nurturing talent.
The foundation of Claromentis is our staff. We believe that supporting what is unique about individuals and drawing on their different perspectives and experiences defines the way we run our business, our award winning company culture, and our staff wellbeing. We constantly strive to create a productive environment, representative of and responsive to different cultures and groups, where everyone has an equal chance to succeed.
Our core focus is on nurturing talent and helping people to develop professionally and personally, irrespective of gender, trans-gender status, marital status, civil partnership status, pregnancy, race, disability, age, political or religious belief, or sexuality.
Job Description:
Our customers are central to our business and we’re looking for a technical account manager who can provide post on-boarding customer experience through managing clients’ change requests, regular calls and email conversations. You’ll help with building lasting relationships that will move the Claromentis Digital Workplace solution to the heart of our clients’ business.
You’ll be a trusted advisor for our clients, acting as the friendly face of our business by either guiding them to the right team to solve their problem or managing certain change requests to a completion. Therefore you will work closely with teams from across the organisation, helping to advocate on behalf of our customers to all of our teams.
Customisation of Claromentis products provides additional benefits and value to our customers. Therefore being able to manage and deliver such value via change requests will be your main priority. Your main KPIs will be change and licence request completions and revenue.
This is a fully remote role and the candidate must be located within 2 hours of UK timezone (GMT/BST). If you live in Brighton or Sussex area, then a small office is available for meeting and collaborating with your colleagues
Skills Range – in order of importance:
- Ability to understand and record clients’ requirements to recommend solutions which add value to their business by producing detailed quotations based on estimates
- Project management or coordination experience – this will help you with organising your and other people’s work
- This is a client facing role and that is why you will have friendly and enthusiastic verbal and written communication skills
- Ability to act as a point of contact with a large and diverse client base, you must display a very friendly attitude, patience, calmness under pressure and attentiveness to detail
- Financially literate to be able to provide support to finance team
- Experience working with a tech company is a bonus – most of our business is based on SaaS model
Duties:
- Oversee and manage our licence and change requests backlogs
- Oversee and manage contract termination process
- Effective and enthusiastic client communication
- Engage and coordinate with internal teams to produce estimates and quotes
- Plan and organise activities required to deliver customer changes
- Work with accounts team to keep up-to-date customer financial records
- Supporting finance team to chase payments for outstanding invoices
Scope for growth
This role allows for a number of opportunities within the company and the future career. Depending on your interests, you may be able to progress towards business analyst, project manager or a product owner career paths. If your passion lies with direct client management, then progressing to a senior account manager is also a great opportunity.
Benefits
- Yearly training budget
- Flexible and remote working
- Generous holiday allowance with additional days after every year of service (up to five years)
- Private healthcare insurance (after 1 year of service)
How to Apply
To apply, it is important that you follow the instructions, as they are a part of the test :)- Please send your CV and cover letter to servicedelivery@claromentis.com
- Please complete the Technical account manager test and send your responses provided in the instructions of the test
- Good luck and godspeed
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