Job Description

The Tax Manager will be responsible for the daily operations of Avalara’s Premium Returns tax compliance services. You will coach and mentor team members and develop operational readiness processes and efficiencies in support of Avalara‘s customers’ Premium Returns onboarding experience. You will use your tax compliance experience to drive overall team success by partnering with various teams throughout the organization to identify and implement improvements and efficiencies using automation, technology, and process enhancements.

*We’re opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.*

🎧 Meet Kimberly Deobald, Chief Revenue Officer here at Avalara! Hear why she joined Avalara and what qualities she values in teammates. Hopefully this will give you some insight on what’s it like to be a part of our Orange Team! https://lnkd.in/gMEjZNsm #AvaCulture

Responsibilities

• Manage a diverse remote compliance team that supports the customer experience and the end to end deliverables of the Premium Returns sales and use returns service.
• Establish operational goals and work plans in support of an expanding customer base, delegate assignments to subordinates, and ensure development of team, instill positive accountability across the team
• Manage customer expectations and overall experience, including resolving escalated customer issues
• Manage overall team customer communication to ensure service level standards are always met
• Cultivate a “People First” culture, where talent acquisition, development and retention are a priority which includes supporting teams with development opportunities, promoting a healthy culture, supporting core company values, and focusing on employee experience through mentoring and coaching team members
• Effectively lead team through change management as technology, customer, and business needs change
• Manage the overall returns experience for Premium Returns Services
• Work with Product and Development teams for product enhancements and product improvements
• Proactively predict and handle any blockers that may jeopardize customer experience upon going live to premium returns as well as heading into filing cycle
• Balance team projects and workloads to ensure work is done accurately and on time

Key Skills

• Complex problem solving and troubleshooting utilizing previous experience and research to resolve complex issues
• Ability to prioritize and handle multiple tasks and tight deadlines with confidence and ease
• Excellent communication skills and the ability to set expectations
• Proven track record of meeting and beating deadlines
• Organization skills: attention to details, diligence and follow-trough, creative problem solver, effective time manager
• Advanced analytical skills, details oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly
• Independently driven to learn new applications, technologies, and skills
• Experience training/coaching peers in areas of high complexity
• Ability to create and advance process/framework
• Ability to champion the adoption of complex changes
• Effectively influence and gain cooperation of peers/stakeholders
• Ability to resolve complex business escalations
• Develop methods, techniques to evaluate success

Qualifications

• Management experience with a focus on operations excellence as part of developing, managing, and motivating professional level employees
• Strong knowledge base in indirect tax return compliance processes a plus
• Strong interest in and aptitude for technology and automation
• Demonstrated ability to build trust at all levels of the organization by speaking truthfully, accepting the positions of others, and delivering on commitments.
• Track record of delivering projects on time and working under time compressed deadlines
• Strong hands-on approach to developing and implementing operational efficiencies
• Strong interpersonal and communication skills with the ability to explain issues and solutions internally and externally effectively
• Education/Experience equivalent to a bachelor’s degree plus 5+ years’ experience

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

42 total views, 0 today

Apply for this Job