Job Description

The Town of Concord, MA seeks an experienced, forward-thinking, team-oriented leader to oversee the management of the Beede Swim and Fitness Center. A municipally owned and operated swim and fitness facility open nearly 100 hours per week, the General Manager will oversee 7 full-time employees and 75+ seasonal employees with an annual budget of approximately $2.5 mil.  Candidates should have a strong working knowledge of natatorium operations, have excellent communication skills, and possess a can-do attitude.  This is a full-time, exempt position working Monday-Friday; weekend, and evening work may be required to attend events and meetings. Full salary range: $97,178 – $136,053.  Starting salary is based on qualifications and typically in the first half of the range.

The Concord Recreation Department’s mission is to support and promote community through wellness and play. Our experienced team of employees is proud to serve as regional leaders in municipal recreation services offering innovative and expansive programs and events year-round for people of all ages, abilities, and backgrounds. Employees of the Recreation Department receive free memberships to the Beede Swim and Fitness Center, significant discounts to childcare programs including camp and preschool, as well as generous discounts to year-round program offerings.

This position is open until filled, with priority consideration for applications received by September 1, 2023.  The most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal, motor vehicle, and credit record checks, a physical exam, and a drug screening.  Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is EEO Employer.  We value diversity and welcome candidates of all backgrounds to apply.

Pending approval from Personnel Board

GENERAL SUMMARY:

Under the general direction of the Recreation Director, and in conjunction with the Assistant Recreation Director, the General Manager will be responsible for the overall operational and financial performance of the municipally owned indoor swim and fitness facility. The General Manager is responsible for maintaining and improving the efficiency and effectiveness of all areas under his/her direction and control.  Performs varied duties requiring a thorough knowledge of aquatic, fitness, and facility departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures.  The Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring the incumbent to approach the workload with flexibility.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

• Oversees the management of the day-to-day administration of the Beede Swim and Fitness Center. Provides functional oversight of enterprise budget, personnel and labor relations, facility maintenance and capital project planning, aquatics and fitness programs, member retention, and ongoing customer service.
• Works with advisory committees, Town officials, and other entities to develop strategic plans for the ongoing sustainability of the facility. Promotes research of new approaches and trends and recommends implementation of new programs to meet community and member needs.
• Assists Recreation Director with budget preparation and oversight including enterprise and capital budgets; recommends priorities and needs for annual budget requests; monitors expenditures for consistency with budget; takes corrective action as required to meet approved budget levels; authorizes expenditures of funds consistent with procurement laws, policies, and procedures; prepares grant requests. Ensures the efficient and economical use of the Center’s funds, manpower, materials, facilities, and time. Ensures effective execution of enterprise fund cost center within the department.
• Prioritizes the continued growth and retention of memberships. Oversees promotions and coordinates marketing materials. Employs strong marketing skills to maintain enrollment and retention of members. Works collaboratively with Assistant Director to advertise programs and events on social media outlets.
• Develops and maintains a workforce committed to, and with highly developed competencies in, customer service. Directly or through managers, appoints, supervises, and evaluates staff. Ensures accountability of the Center’s 7 full-time employees and 75+ seasonal/part-time employees. Establishes and maintains a working environment conducive to positive morale, quality services, and innovation. Provides training in safe work practices and working conditions.
• With advisement from the Recreation Facilities Coordinator and the Town Public Works Department, assures the facility is clean and safe at all times. Manages deferred maintenance program and assures pools and fitness facilities are in compliance with Town, state, and federal laws. Submits proposals for capital improvement projects to Recreation Director; oversees service, inspection, and maintenance contracts. Prioritizes facility maintenance while staying within budget.
• Maintains current professional knowledge and certifications relevant to aquatics, fitness, and building maintenance industries through attendance at training/conferences, peer association, and review of literature.
• Creates and maintains proper policies, procedures, and documentation as required by local and state laws related to the operation of a municipally operated swim and fitness facility. Assures staff are trained on policies and procedures. Provides in-service training for staff regarding emergency procedures.
• Responds to customer and member comments, suggestions, and complaints in a professional and timely manner.
• Monitors staff certifications to remain current in CPR, First Aid, and AED. Assures all program-specific staff upkeep required certifications including lifeguard certifications, water safety instructor certifications, group fitness instructor certifications, and personal trainer certifications. Provides training opportunities for staff to keep certifications current. Oversees staff training programs and assures ongoing in-service training.
• Oversees and expands facility rental program to optimize “down times” while prioritizing member access.
• Assists in developing cooperative working relationships with local organizations, community groups, businesses, and other departments including Concord schools (public and private).
• Attends monthly Recreation Commission meetings and reports on areas of responsibility.
• Develops and recommends policies and procedures concerning the operation and programming of the Beede Swim and Fitness Center; assures policies and procedures are applicable to all programs to assure uniformity.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with staff, other departments, elected officials, the media, and the public.
• Strong business and fiscal management skills.
• Excellent strategic planning, organizing, and time management skills.
• Excellent written and verbal communication skills including public presentation skills.
• Performs special projects and related responsibilities as initiated and requested.
• Performs other related duties as required, directed or as the situation dictates.
• Regular attendance at the workplace is required.

SUPERVISORY RESPONSIBILITY:

Directly supervises the activities and performance of, and provides functional oversight to, all Beede Center employees. Directly supervises all Beede operational divisions including Fitness, Aquatics, Membership, Front Desk, Facilities, and Capital Planning. Carries out supervisory responsibilities in accordance with Concord’s policies and applicable laws.  Responsibilities include interviewing, and training employees as well as making recommendations for hire to the Recreation Director. GM is also responsible for planning, assigning, and directing Beede employee work; appraising staff performance; addressing complaints, and resolving disputes should they arise.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Recreation Administration or Business Management plus five to seven years of progressively responsible management experience in fitness center and natatorium operations; or any equivalent combination of education and experience. Master’s degree in business, Recreation Administration, and/or Marketing, preferred.
• Certified Pool Operator (CPO) License or ability to obtain within 3 months of hire; State of Massachusetts Authorize CORI Access provider.
• Valid Driver’s License.
• First Aid, CPR, Lifeguard, and AED certified. Lifeguard Trainer and Water Safety Instructor Trainer Certification preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of the principles and practices of recreation administration and facility management. Considerable knowledge of all activities that comprise a comprehensive recreational swim and a fitness facility. Thorough knowledge of and proficiency in the care of public recreational facilities, the use of pool and fitness equipment, materials, tools, and other department resources.
• Strong marketing and business management skills used in the identification, implementation, and assessment of membership efforts and their effective presentation and generation of membership revenues to offset operating costs as planned, outlined, and assigned.
• Ability to work effectively under time constraints, delegate responsibilities, and motivate and work well with a large number of employees.
• Excellent customer service and public relations skills. Ability to communicate effectively and efficiently both verbally and in writing. Ability to deal tactfully, patiently, and appropriately with a variety of people, including children, the general public and other agencies.
• Working knowledge of computers and PC-based software – word processing, spreadsheets, and desktop publishing. Ability to work with graphic design software, scheduling, and presentation software. Working knowledge of MyRec Recreational Software is preferred.

WORKING CONDITIONS & PHYSICAL DEMANDS:

This position requires regular physical effort in the form of sitting, standing, walking, bending, reaching with arms and hands, hearing/vision, climbing and descending stairs regularly and occasionally lifting or moving supplies.  May drive to other recreation buildings and locations for supplies and/or meetings.

Work is performed in an atypical environment subject to moderate variations of temperature, noise, odors, etc.  The majority of work is performed in a reasonably noisy work environment, with constant interruptions.  Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine, and all other standard office equipment requiring eye-hand coordination and finger dexterity.

Balancing, crouching, grasping, pulling, reaching and stooping may also be required; must be able to lift and move objects weighing up to fifty pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

 This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #recreation #swimandfitness. Salaries: 80,000 - 100,000.

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