Job Description

Job:    Supporter Engagement and Administration Manager / Rheolwr Gweinyddol a Ymgysylltiad Cefnogwyr

Annual Salary:  £26,000 – £28,000

Full Time Hours: 35 hours per week supported by flexible working.

This means that outside of our core Monday-Friday 11am-3pm hours you can suit work around your lifestyle and personal commitments. We operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies.

Place of work: Home / Head Office (Cardiff City Centre)

The job offers flexibility as it is a hybrid one working between home and our Cardiff City Centre Head Office. We would expect you to be in the office a couple of times a week, however, you can base yourself from our Head Office full time if you haven’t got a home set up. As you’ll be working in Cardiff a couple of times a week you’ll need to be within an easy commute of our Head Office which is just a stone’s throw away from Cardiff Castle and the Principality Stadium.

Interviews: October 23^rd in our Cardiff Head Office

Your Staff Benefits:

When you join ‘US’ at Tenovus Cancer Care you’ll benefit from:

• A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
• Your birthday off work once you’ve been here for 12 months
• Opportunity to buy up to 10 days of additional annual leave per year
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• Occupational sick pay after completion of probationary period
• Contributory pension scheme

Are we talking to you?

We’re a proud Welsh organisation with a Head Office in Cardiff city centre.  As Wales’ leading cancer charity we support over 10% of people diagnosed with cancer each year and our ambition is to be there for many more.

We care, give hope and help people cope through our services across Welsh communities. It is only through the donations and fundraising from our fabulous supporters we can make this happen. And, its really important we look after our relationship with them well so they feel appreciated and communicated with properly every step of the way and our processes efficient to make sure we do this effectively.

So, if you’ve got strong customer and supporter experience and are a people manager who cares about our cause like US we’re on the same page. Looking for a fresh challenge in a place that’s going somewhere you’ll be an important part of our Income Generation Team which generates over £2.3million each year. Your skills and experience will mean that you’re not only making sure we build long lasting relationships with our supporters but you’re making sure they have a great time too.

Our fundraising processes and service delivery must be second to none. So, you’ll work alongside our Fundraising Managers to keep things running smooth and lead on the admin side of things. And, you’ll be well supported day to day by our Head of Fundraising and managed by our Senior Business Administration Manager every step of the way to help you be responsible for the Income Generation Administration Team as we look to grow our income.

What it means is you’re a key player to make sure funds we raise keep coming in and we’re using our administration and database systems to do this really well. That means we can generate more income to help more people affected by cancer across Wales today, tomorrow and beyond.

It’s going to be a busy role making sure the Income Generation Team have everything they need, and people you manage are positively encouraged and proactively developed. You’ll also be running and looking at reports and collecting data and running mailings for example. But it’ll be fun and exciting. You’ll be working with a great bunch of people and will get to go out to events and directly to meet our supporters and see our fundraising first hand too as the role develops.

Tell us more about you

Our people are key to our success and we really want the best in terms of skills, attitude and people who share our values and can do their job well.

So, we could be a good match if you can demonstrate:

• You’re aligned to our values
• You’ve experience in managing and coaching people
• Top notch customer care and service skills with the experience of warmly developing those relationships when it comes to talking with people
• You’ve got practical experience of working in an admin role that’s varied and engages with a wide range of people and teams (if that’s happened in a Charity it’s a bonus!)
• You can spot improvement opportunities when it comes to admin and system processes and the way things work making changes and bringing people with you
• You’re good with using IT systems, processes databases (even better if you’ve used a fundraising database such as Raisers Edge before)
• You go about things in your role in a sensible way paying attention to the details and being organised

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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