• Job ID: 40814
• Job Category: Policy, Planning & Research
• Division & Section: Public Health, PH Finance & Administration
• Work Location: TORONTO PUBLIC HEALTH HEADQUARTERS, 277 Victoria Street
• Job Type & Duration: Full-time, Permanent vacancy
• Salary: $101,900.00-$131222.00; PSG: TM1857; Wage Grade: 7
• Shift Information: Mon-Fri 7hrs/day 35hrs/wk
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 5-Sept-2023 to 19-Sept-2023

Provides leadership, advice and support on a range of divisional and functional organizational performance management processes and development of related policies and procedures, assigned by the Manager of Planning & Performance. Assists in the development, use and integration of program performance processes and outcome measures in accordance with the mandatory Ontario Public Health Standards and Protocols into strategic planning, service planning and the divisional decision making processes.

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Provides leadership in applying change management to enable successful outcomes in the integration of performance management practices
• Supervises a team of Masters level professional staff in the implementation of the Toronto Public Health Divisional Performance Management Framework
• Oversees the implementation of organizational performance management practices across all functions of Toronto Public Health by providing resources, consultations and employee skill development; securing organizational commitment, and creating mechanisms for performance management sustainability
• Monitors the integration of organizational performance management practices across Toronto Public Health programs and implements strategies to sustain these practices
• Creates a collaborative working environment, builds and manages relationships with a diverse group of stakeholders while facilitating the integration of performance management practices across Toronto Public Health
• Provides oversight, coordination and consultation on the administration of organizational performance management projects, including Quality Improvement, across Toronto Public Health
• Coordinates staff training and development activities to address evaluation education and training requirements
• Liaises and partners with other support functions of Toronto Public Health to create resources that facilitate the integration of organizational performance management practices
• Develops, implements and communicates performance indicators for reporting of compliance with Mandatory Program Standards and Protocols
• Provides oversight and consultation on quality improvement processes for the Divisional Management Team, managers and supervisors. Ensures performance measures contain and address service access and equity indicators.
• Ensures standardization of program performance measures where appropriate and tracking of divisional performance indicators (mandated and local) using relevant databases. Performs analysis and prepares quarterly and annual reports.
• Uses written reports, consultations and briefings to disseminate recommendations and influence change related to service performance improvements and management in the Division and for service/program quality assurance teams in operating functions
• Provides oversight and consultation on quality improvement processes for provincially mandated programs and services, based on principles of access and equity
• Manages and in some cases undertakes assigned projects including all aspects of design, proposal development, budget control and execution
• Prepares reports for the Board of Health, City Council and Committees and external organizations for the signature of the Medical Officer of Health Represents the division on external committees related to organizational performance management, quality assurance and accreditation as required
• Provides guidance and advice on best practices for continuous quality improvement in Public Health services to the Office of the Medical Officer of Health, Divisional Management Team, managers and staff
• Researches literature, attends conferences, prepares presentations and publications when appropriate
• Coordinates the divisional accreditation cycle and process. Facilitates the documentation of service and program delivery to meet Public Health Accreditation Standards and others as identified
• Provides support to divisional strategic and service planning functions
• Coordinates staff training and development activities to address divisional performance management education and training requirements
• Provides input into the development and maintenance of Toronto Public Health Performance Management policies
• Supervises assigned staff and ensures compliance with all applicable legislation such as the Ontario Occupational Health and Safety Act (OHSA) and other relevant codes and regulations

Key Qualifications:

1. Master’s of Education in a professional discipline relevant to the job function or the approved equivalent combination of education and/or extensive experience.
2. Experience in coordinating and implementing organizational planning processes.
3. Experience in service performance management, quality improvement, program evaluation, project management.
4. Experience in leading staff, maintaining positive staff relations, dealing with conflict resolution and labour relations matters.
5. Experience in conducting research and proven analytical skills.
6. Strong understanding of continuous improvement, performance measurement and service standards.
7. Highly developed interpersonal and communications skills, written and oral, and negotiation skills at all organizational levels.
8. Highly developed sense of discretion, judgement, and political acumen to deal with sensitive and confidential issues.
9. Knowledge of collective agreements, City guidelines, policies applicable statutes, municipal bylaws, and relevant legislation including Employment Standards Act, Human Rights Code and Occupational Health & Safety Act.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.