Temporary Supervisor, Housing and Tenant Services
Job Description
Supervising the direct delivery of housing services to Peel Living tenants, including those who are at risk of being homeless, or require supports to obtain and /or maintain affordable housing.
The Supervisor will lead a multi-disciplinary team, to assess housing needs, support client system navigation, address needs based on client acuity and ensure appropriate wrap around services are in place for successful tenancy.
- Leads a multi-disciplinary team responsible for the direct delivery of housing programs and services to clients to reduce chronic homelessness, obtain affordable housing and maintain successful tenancies
- Supervises the delivery of various housing programs, including rent supplement programs, tenant supports, eviction prevention, intimate partner violence, mental health, targeting areas identified through household assessments
- Supervises the delivery of intensive case management to clients with multiple and complex barriers requiring long term intervention
- Develops and maintains effective and positive relationships with service providers to support the delivery of housing programs and services
- Supervises staff through various activities including: hiring, coaching, motivating, disciplining, assigning and delegating work, developing job objectives, and evaluating and monitoring performance
- Audits work of the team and conducts follow-up meetings with staff
- Provides training and advisory support to staff
- Ensures the delivery of high-quality work while meeting or exceeding service standards
- Uses sound judgement to problem-solve and arrive at effective recommendations or conclusions
- Identifies and communicates resource requirements to meet operational needs and commitments
- Completes and maintains statistical reports
- Interprets and evaluates information to improve existing housing programs or services, or to develop new approaches or processes
- Completes reports, briefings for senior management and Council as required
What the role requires:
- Post-secondary education in a Human Services or related field combined with 5 years of experience in housing, homelessness and/or the human services field
- Demonstrated ability to lead a team with at least 3 years of supervisory experience
- Proven skills in supervising and leading staff from diverse disciplines
- Requires working knowledge of the housing and homelessness services sectors, Housing Services Act, Residential Tenancy Act, and the current social housing operating and accountability framework in Ontario
- Combination of education and experience may be considered
Skills/Abilities:
- Experience, understanding and respect for partnering community organizations and groups
- Commitment to ongoing learning and continuous improvement and to supporting and motivating staff to do the same.
- Commitment to ongoing learning and continuous improvement and to supporting and motivating staff to do the same.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
Work Mode: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 7120 Hurontario St. Mississauga, ON worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will be completed with video conference technology.
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If this opportunity matches your qualifications and experience, please apply on-line.
How to Apply
Region of Peel - Careers - Supervisor, Housing and Tenant Services in Mississauga, Ontario | Careers at CA-ON-Mississauga (icims.com)100 total views, 0 today