If you would like to be a part of a community that enjoys a beautiful 400-acre campus with park-like settings, supports world-renowned research, teaching, and outreach, or assists students to become successful citizens, consider a career with Oregon State University.

Oregon State University Ecampus is seeking two Student Services Specialists (program representative 2). These are full time (1.0 FTE) classified positions.

Oregon State Ecampus is a growing, innovative, and collaborative organization with a commitment to providing high-quality online degrees and programs. Ecampus makes OSU’s exceptional learning experiences available to students throughout Oregon and around the world. OSU Ecampus is a leader in national online education, our online bachelor’s program is currently ranked #5 in the nation by U.S. News & World Report and has ranked in the top 10 for seven consecutive years. OSU Ecampus includes Oregon State Ecampus (online degrees), Ecampus OER (open educational resources), and the Ecampus Research Unit (which conducts original research).

About the position:

The Student Services Specialist represents multiple programs at different academic levels, articulates policy/process across multiple program units, while also managing a variety of support systems and program review systems. The person filling this position will have full responsibility, under the supervision of unit leader, for the support of online students and departments. Overall, this position is critical to our unit’s success in delivering services to diverse students and departments.

Ecampus enrollment is growing substantially each year in individual student headcount and total student credit hours. Ecampus currently offers undergraduate programs and minors, as well as graduate programs offered online. Our student enrollment is also comprised of non-degree-seeking students, adding another layer of complexity to this position’s constituents.

This position is expected to provide complex and detailed information for multiple academic programs and university policy and procedures, develop and maintain information and program review systems, make recommendations based on reviews, and to coordinate information as needed by unit leadership.

Oregon State University and OSU Ecampus are committed to maintaining and enhancing a collaborative and inclusive community that strives for equity and equal opportunity. All employees of Ecampus are responsible for helping to ensure that these commitments are achieved. In support of Ecampus student success, the Student Services Specialist provides advocacy and access to online students navigating the university’s policies and processes.

Position duties include:

• • • Provide service to a variety of audiences: current students, in both degree-seeking and non-degree-seeking status, as well as corporate partners, faculty, and other OSU administrative units. The nature of the service includes knowledge of and articulating of institutional policies and procedures related to admission, registration, and program requirements across a wide range of undergraduate degree programs and minors, graduate programs, and corporate partnerships.
    • Oversees communications related to the onboarding process for newly admitted Ecampus students in collaboration with the Ecampus student success team and helps new students understand and navigate institutional policies and processes as they complete enrollment and matriculation requirements.
    • Provides administrative support to OSU students enrolled in Ecampus courses, mediates with faculty and academic departments, and advocates with OSU administrative offices on behalf of Ecampus students and specifically for degree-seeking students in Ecampus distance programs.
    • Assists in identifying and resolving policy/process issues that present roadblocks for distance student success.
    • Reports on service usage with recommendations to the Assistant Director of Student Services, the Director of Student Success, and Executive Director of Market Development and Student Experience on projected service demands.
    • Provides mediation and problem resolution supporting enrolled students and faculty and articulates policies and processes based on institutional and departmental regulations.
    • For full position duty details please go to https://jobs.oregonstate.edu/postings/120670

Required qualifications:

• • • Four years of technical- or professional-level experience analyzing or advising and/or instructing the public concerning specific programs or processes, monitoring a program, or performing participant reviews. Two years of the experience must have been comparable to a Program Representative 1 which involves monitoring, representing, and reviewing programs.
  • • Effective written and oral communication skills- including phone, email, and in person- for internal and external audiences.
    • Demonstrable experience with performance-based customer service work environments.
    • Experience with managing multiple projects, establishing priorities, and meeting deadlines.
    • A demonstrable commitment to promoting and enhancing diversity.

Preferred qualifications:

• • • Experience with effective process management in an academic setting.
    • Experience working collaboratively and proactively with a high volume of students, faculty, and departments, both academic and administrative, throughout an institution to achieve goals.
    • Demonstrable experience in program review, reporting, and continuous improvement processes.
    • Ability to understand, interpret and explain university regulations, academic curricula, and university procedures.
    • Experience with relational databases such as Banner and CORE.
    • Ability to be adaptable in problem-solving while enforcing policies.

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. 

Benefits: 

• • • Medical coverage – Employer contribution toward CORE benefits (medical, vision, dental, employee basic life)
    • Vacation leave (8 hours/month), sick leave (8 hours/month), and 11 paid holidays. Vacation leave increases during length of service.
    • Oregon Public Service Retirement Plan (OPSRP) plus additional optional plans
    • Parental or family medical leaves
    • Employee Assistance Program
    • Professional development opportunities
    • Cell phone provider discounts available at AT&T, Verizon, and T-Mobile/Sprint
    • Reduced tuition rates for you or your dependents/spouse/domestic partner
    • And more!

Pay range: $24.22/hour – $37.07/hour. Typically, the starting salary is at the lower end of the salary range.

Work environment: Typical office environment, Ecampus is currently piloting a hybrid work schedule. Tuesday and Thursday are designated in-office days. Employees can work remotely Monday, Wednesday and Friday.