Full-Time Store Representative
Job Description
How you’ll make a difference:
You’re a collaborator, innovator, ambassador, and an educator.
You use your abilities to build local connections and relationships, create engaging experiences to grow sales by building on newly made relationships and converting those potential leads to excited repeat customers.
The idea of going beyond the store to engage with the community and promote brand awareness excites you. You’re proactive and you can identify customers’ needs before they can. You’re a pro at building relationships, customer service, and sales. With your abundance of skill, you’re looking for the perfect opportunity to help provide a seamless experience for our customers: from helping them with apparel selections to providing design assistance and inspiring them to use Custom Ink for all their future custom gear needs.
You’ll be trusted to:
As a Store Representative, you’ll be our customers’ Custom Ink guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again. Additionally, you’ll demonstrate knowledge of Custom Ink’s merchandise, printing process, and delivery options while working to maintain company standards of merchandise presentation, retail signage, and store displays. You’ll work in the store and remotely a few days per week.
How you’ll be evaluated:
You’ll be responsible for helping shape Custom Ink’s in-store customer experience. Accordingly, the key measures of success will be:
- You’re ready to work to convert potential leads into new and repeat orders
- Your ability to provide a pre and post-order experience we deem “WOW!” worthy: meaning to you, expectations are just a guideline! You aim to exceed expectations and surprise customers in a good way.
- You’re able to maintain high levels of accuracy by documenting customer notes quickly and keeping up to date on company offerings and products
- You’re ready to plan and participate in community events
About You:
If the following sounds like you, apply at Custom Ink today!
- You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty. You follow up with customers and use their feedback to promote sales
- You enjoy working in a team environment
- You comfortably and proactively reach out to customers by phone, email or in-person
- You maintain a sense of strong business acumen through curiosity around our metrics with a commitment to driving better results to grow the business
- You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in essential events in the community to enhance brand awareness
- You are knowledgeable when it comes to computers and technology and can work remotely (access to high-speed internet)
- Bilingual – Spanish speakers a plus
We aim to live by the Golden Rule and create an environment that supports Team Members both professionally and personally.
You can look forward to:
- Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
- 15 paid days off in your first year. Bumps up to 25 in your second!
- Low premiums and co-pays for medical and dental with no in-network deductible
- Free vision insurance
- 401(k) match, life insurance, and company paid Short and Long Term Disability
- Fun Custom Ink apparel and accessories
- T-shirts and jeans welcome!
- Fortune Top 100 Place to Work
- A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
- Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.
Read about our commitment to the safety of our team members during COVID-19 here.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
How to Apply
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