This job listing has expired and may no longer be relevant!
15 Feb 2022
Full-Time Sr. Specialist, Client Service (Flexible Work Arrangement Opportunities Available)
Job Description
Senior Specialist, Client Service (Flexible Work Arrangement Opportunities Available)
Chicago, IL, United States
ID: 2118425
Job Description
Job Description:
- Client Service – Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem-solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
- May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Resolves the most complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
- No direct reports. Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
Qualifications:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience preferred.
- Client Service/Operations experience within financial services is strongly preferred.
- Corporate Trust background strongly preferred.
- CDO/CLO background strongly preferred
- SOLVAS background preferred
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred
How to Apply
https://bnymellon.eightfold.ai/careers?query=2118425&pid=9481188&domain=bnymellon.com107 total views, 0 today