Job Description

The role:

The Sr. Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments.

This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem orders and escalated Distributor/Member calls. This position may require overtime/occasional flexible hours.

How you would contribute:

•Ensure reports are received, reviewed and audited daily. Review all reports to ensure auditing is ready for the Royalty processing deadline.
•Coach and support Member Services representatives with problem orders, Sales & Marketing plan, order-placing, product information and escalated Distributor/Member calls.
•Support Supervisors as needed regarding system problems, meetings/huddles.
•Identify and document coaching opportunities for Member Services representatives through the Herbalife Contact Management (HCM) system.
•Correspond with internal departments, domestic and international Distribution Centers to resolve problem orders.
•Manage, audit and resolve all Distributor/Member inquiries within the established Service Level Agreement, based on the department’s policies and procedures.
•Assist in updating Order Support Policies & Procedures and modify Order Support reports when necessary.
•Receive, document, research and resolve Receiver’s/Return Merchandise Authorizations from the Los Angeles and Memphis Distribution Centers
•Support Events (LDW/FSL/Extravaganza/Honors) with Distributor Registration/Onsite Store Support.
•Assist in special projects as needed i.e. User Acceptance Testing (UAT) etc.

Skills and background required to be successful:

Skills:
•Excellent customer service, multitasking and leadership skills
•Ability to tackle practical problems, proactively identify issues and organize workload for effective process under general supervision
•Ability to work with multiple teams and personalities with sensitivity to cultural diversity
•Ability to effectively communicate verbally and in written format
•Ability to adapt as the external environment and organization evolves
•Proficient in Microsoft Word, Excel and PowerPoint
•Ability to adapt and learn new systems
•Ability to type 40 wpm and 10 key by touch
•Bilingual English/Spanish

Experience:
•4 years of customer service experience in a call center environment to include 2-3 years’ experience in Member Services preferably in Order Support
•Knowledge of Herbalife Management System order entry, order inquiry, general inquiry, Member maintenance processes and Herbalife Nutrition Sales & Marketing Plan

Education:

•High School Diploma

Perks/Benefits:

•Health & Wellness important to you? We’ve got you covered with benefits day 1! No waiting time for medical, dental & vision
•Need a break? We’ve got your back with generous time off, including paid holidays, compensated volunteer days and extra days for the unexpected
•Get your fitness on!! Onsite fitness center, group classes including yoga and bootcamp, free personal training and fitness challenges year-round
•Get paid and get moving with our Wellness Incentive Program! Annual employee reimbursement (up to $500) and access to a Wellness Coach
•Balance equals a healthy and happy community! We offer flexible work schedule, telecommuting and rideshare options
•Like freebies and discounts? Complimentary HN products in our stocked pantries, generous discounts and free HN apparel/accessory giveaways

Want to learn more? Don’t wait, APPLY NOW!

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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