Job Description

Job Type: Contract

Contract length : 04 Months

Senior IT System Engineer- BMC Remedy Developer/Admin is responsible for monitoring, configuration, administration, troubleshooting and maintenance of the BMC Remedy Core Suite and other supporting BMC technologies. Proficient with DWPA Platform for the purpose of monitoring, installation, configuration, administration, troubleshooting and maintenance of Remedy technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions.

Essential functions:

• Configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform

• Proficient with administration and development of UI for the following BMC Products: Digital Workplace
• Advanced (DWPA) and Smart IT

• Configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM Suite (IM,

• PM, AM, CM, SLA, CMDB, SRM & ADDM)

• Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules renders

• expectations in Smart IT/MYIT (Digital Workplace) UI

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned

• technology

• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that

• meet enterprise standards

• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies

Requirements:

• Extensive working knowledge of multiple technologies and their interfaces and integration
• Competent working in one or more environments highly integrated with an operating system.
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment
• Experience analyzing business requirements and translating them into technical solutions
• Experience using Agile methodology

Additional Required Qualifications:

• Creating and modifying objects using Developer Studio
• Competent working in one or more environments highly integrated with an operating system
• Experience with Data Migration Tool
• Experience with Spoon

Required Experience:

• 5-8 years of related work experience or equivalent combination of transferable experience demonstrating proficiency and experience in design, implementation, monitoring and troubleshooting technology

Required Education:

• Related Bachelor’s degree in an IT related field or relevant work experience

Additional Preferred Qualifications:

• ITIL® Foundations V3 or V4
• BMC Certified AR System Developer 9.x or higher
• Working knowledge of Configuration Management Database (CMDB), Smart Reporting and Analytics
• Experience using Agile methodology

How to Apply

Job Types: Temporary.

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