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14 May 2021
Full-Time Sr Product Designer
Job Description
Why OJO?
OJO Labs was founded on the belief that complex decision making could be made better through the fusion of machine and human intelligence. Our company has developed a unique, AI-based technology that combines natural language processing, machine learning, and human support. The offering allows for consumers to gain a better understanding of the market as well as their own wants and needs prior to interacting with an expert.
The first big decision we’re tackling is homebuying and selling. We are building an end-to-end real estate platform which provides consumers personalized guidance throughout their journey, readying them to make meaningful connections with experts. In addition, we provide brokers, agents, and loan officers warm and informed introductions to consumers, along with the tools to support a best-in-class experience.
As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries while setting a new standard for engagement between people, information, and companies.
About the OJO Product Design Team
The OJO Product Design Team is a collection of designers with unique skills, passions and superpowers that together with our product and engineering partners, define and iteratively develop the cross-channel experiences for our customers. We highly value curiosity, innovative thinking, risk-taking, story-telling, measurement, analytics, and above all, a deep focus on our customers:Homebuyers & sellersReal estate agents and mortgage providersInternal OJO team members such asCustomer Experience Representatives (CERs)Customer ConciergesArtificial Intelligence Trainers (AITs)
If you want to work in an incredibly fast-paced and innovative environment, come join us!
The Role
OJO Labs is looking for a Sr Product Designer to impact thousands of consumer home shoppers and real estate agents by joining the OJO Agent Advisor Team. You will help shape the future of the technology and tools used by agents within the OJO Select Network to further help their clients make one of the most important purchases of their lives. OJO utilizes technology-driven decisions and rich data sets to advise agents how they might further help their clients take next steps and deliver a better real estate experience to them. Using rapid iteration, and A/B testing protocols, you will work closely within a collaborative cross-functional team, to create digital experiences that enable agents to better help those they serve.
Responsibilities:
- Work closely with the other designers, product managers and engineers of our Agent Advisor Team as well as our OJO Select Network recruiting and operations teams, to assist in defining the service experience and corresponding tools that will deliver on OJO’s vision of a better and more equitable homebuying experience and delight agents.
- Partner with cross-functional teams to identify problem areas and opportunities for improvement.
- Help define feature requirements and communicate changes to internal team members.
- Feature-level UX/UI design which includes visual design, interaction design, and intended changes of human behavior.
- Map product requirements to design elegant agent-facing tools and service experience flows, prototyping interactions across mobile and desktop platforms.
- Deliver production ready designs for development and collaborate directly with engineers to support an iterative product development process within an Agile environment.
Requirements:
- 4+ years experience working with Product Managers and Engineers turning design to code and shipping products into the marketplace.
- Knowledge of basic design principles
- Experience working within a design system
- Deep knowledge of Figma (preferred) or Sketch
- Working knowledge of other prototyping, wire framing and mapping tools such as InVision, Miro, etc.
Bonus Points:
- Knowledge of, and experience designing for consumer/provider marketplace dynamics.
- Knowledge of, and experience designing for behavior change and employing engagement loops.
- Knowledge of real estate industry.
- Experience designing mobile applications.
- Experience designing for scale.
You Enjoy:
- Designing features with the entire product in mind, knowing that it’s not just about a fine tuned design, but the people interacting with the entire product that matters.
- Hearing feedback from Product, Design and Engineering team members, and can both defend designs and make changes as necessary.
- Having a strong voice to inform others how the features you work on impact both our customers and our business.
- Collaboratively shipping, testing, and iterating, on productivity-tool-based products and features for web and native app development.
- Leading the ideation of feature-level work and managing design compromises with team members.
- Participating-in user research/testing with product users.
- Solving complex design and interaction problems that impact multiple systems and teams.
- Balancing multiple tasks in a fast-paced environment and striking the balance between sketches, process flows, wireframes, Lo-fi & hi-fi prototypes.
- Communicating complex ideas or concepts to non-tech, non-design-oriented colleagues and stakeholders
What do we have to offer?
● You get to work with the best of the best
● A collaborative, respectful environment where your voice will always be heard
● Competitive Salaries
● Equity
● Unlimited/Open PTO Policy
● Dog-Friendly Workplace
● Commuter Stipend or Free Parking
● Optimum Workspace Subsidy
● 70% Coverage of Employee and Dependent Health Premiums
● Promote from Within Philosophy
● Volunteer Program
● Many More – We have a whole team dedicated to making OJO an awesome place to work!
Who is OJO?
We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN, San Mateo, CA, Chicago, IL and Vieux Fort, St. Lucia, we have over 300 employees globally. We are continuously named a Top Place to Work and have recently been named to the Inc. Best Places to Work list for the second year in a row. Backed by top-tier VC’s and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture.
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home through September 2021, and will continue to monitor and respond to COVID-19 proactively.
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
How to Apply
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