Job Description

Senior E-Commerce Program Manager

About GoPro

GoPro makes it easy for people to celebrate and share experiences. We believe life is more meaningful when shared. We build cameras, software, and accessories that help the world share itself in immersive and exciting ways.

GoPro is a global movement whose business is driven by shared experiences. We celebrate diversity. We practice inclusion. We foster belonging. We demand equality. And we share the experiences of individuals and communities who also hold these values as core to who they are. From Bucharest to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.

The Role

GoPro is looking for an experienced, talented and passionate candidate for the role of Senior E-Commerce Program Manager to join the GoPro.com team, based in our San Mateo headquarters. We’re committed to better understanding our diverse global customers; we want to know who they are, what motivates them and how they connect with our products and services. We’re building a new team to create online solutions that inspire, captivate and convert. The Senior E-Commerce Program Manager will play an integral role managing the delivery of multiple initiatives that push forward our customer experience, merchandising capabilities, branding and site performance, while guiding the team to achieve its highest potential.

What You’ll Do

• Coordinate release planning of GoPro.com team initiatives across the Business, Product Management, UX, Engineering, IT, Marketing, Creative, Accounting/Finance, Legal, and Localization teams to create schedules and project plans that will deliver high-quality solutions with high confidence in delivery date
• Drive meetings between the team internally and with company stakeholders. Sample meetings include Kickoffs, Daily Stand-Ups, Stakeholder Review meetings, and Rollouts
• Work with team leads to ensure that handoffs between teams are never dropped, and are transferred with clear responsibilities, ownership, and delivery expectations
• Manage risk by proactively driving cross-functional leads to identify and unblock issues, track and resolve cross-team dependencies
• Act as the safety-net for all E-Commerce cross-functional teams: identifying and owning all new problems, issues and roadblocks across teams as they arise, and working each issue appropriately until the proper new owner is identified
• Deliver continuous, informed and transparent status updates organization-wide to ensure all stakeholders, including leadership teams, are aware of ongoing projects and their status
• Foster team values and principles by encouraging/coaching the team to adhere to the processes developed by the team
• Work with the Director of Program Management and other Program Managers to research, advise, define, create, and successfully roll out new and updated processes to best fit our teams and business needs

Skills We’re Stoked About

• 8+ years of program/project management experience with a proven history delivering consumer-facing solutions/features in E-Commerce
• Strong leadership experience in coordinating efforts across multiple locations and time zones
• Expertise in communicating with users, first and second-party technical teams, and senior/executive management to collect requirements, evaluate alternatives, and develop processes and tools as needed to support the organization
• Track record for being detail-oriented with a demonstrated ability to bootstrap new initiatives with minimal guidance, self-motivate and follow-through on projects
• Excellent oral and written communication and collaboration skills
• BS/BA degree
• Experience using resource/project management tools in a work environment such as Jira, Smartsheets, Trello, Wrike, etc.
• Experience working in a SCRUM process a plus

GoPro Highlights

• Fully-stocked kitchen with snacks galore
• Get your very own GoPro (Mounts and accessories included)
• Discounted employee stock purchase plan (ESPP)
• Pre-tax and Roth 401(k) options
• Discretionary Time Off
• 12 weeks paid Parental Leave for new parents
• Medical, dental, and vision insurance – premiums are 100% paid for employees, 80% paid for dependents
• Life insurance and disability benefits
• Employee commuter shuttles
• LiveHealthy gym reimbursement
• Innovative wellness programs and on-site fitness classes

GoPro is an Equal Opportunity Employer.

How to Apply

Job Types: Full-Time.

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