Full-Time Specialist, Housing Business Operations
Job Description
Specialist, Housing Business Operations
Human Services – Housing Services
Status: Regular Full Time
Salary Range: $89,469 – $$111,834 per annum (plus comprehensive benefits, where applicable)
Work mode: Hybrid* see below for more details about this work mode.
Location: 10 Peel Centre Dr., Brampton, ON
Hours of work: 35 hours per week
Who we are: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.
“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”
We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.
The role: Reporting to the Advisor in Housing Supply and supporting the leadership team, the Specialist, Housing Business Operations, will undertake gap analysis to understand and anticipate needs and translate them into detailed specifications to achieve Housing Supply’s objectives. In this role, you will provide analysis of business, housing providers and landlords, partners, and tenant needs. You will provide expert advice and guidance on processes and policies to optimize the unit’s outcomes, as well as liaise with project teams and other units in and outside the unit to ensure processes are achieving objectives and aligned to Divisional priorities.
Highlighted project responsibilities include:
- Leading Housing Supply’s ongoing performance/data management, data analysis and reporting
- Developing and managing policies and process in Housing Supply
- Supporting various strategies, projects, and initiatives in Housing Supply, including researching, writing briefing notes and council reports, preparing presentations, and developing workplans and communication plans
- Supporting the budget process
What you will do in this role:
- Supports and organizes the Division’s operational business planning and performance measurement processes and makes recommendations that influence the priorities and projects within Housing Services
- Provides specialized operational support, research, advice, writing, briefing, critical analysis and coordinating capabilities for key initiatives to support the Division and makes recommendations to the leadership team
- Supports the budget process (coordinated with Finance) by providing analysis of current spending and recommendations for future projections and needs for the Division
- Monitors, analyzes and reports on operational budget usage and variances
- Develops, streamlines and maintains operational business processes and policies across the Division and works with internal partners to action the Division’s work plan and priorities
- Responsible for maintaining, integrating, interpreting, analyzing and reporting on Divisional statistics and operational performance data
- Liaises with internal and external partners to advance and coordinate Unit priorities
- Facilitates unit meetings, brainstorming sessions, information sessions for new business processes and procedures, and gathers information to drive key Divisional initiatives
- Authors reports (including Council / Committee reports) and creates presentations for the leadership team to assist in the provision of information including, but not limited to the Divisional Leadership team, Human Services Leadership Team, Internal or External Service Providers, Divisional Staff and other Regional departments and key stakeholders as required
- Builds relationships and collaborates with internal and external stakeholders and operates from a client focused perspective at all times
- Leads and coordinates operational projects, initiatives and events to achieve Divisional outcomes
- Unit representative, as required on various internal and external initiatives, committees and working groups
- Coordinates Unit or Divisional responses to corporate and departmental initiatives
- Participates as an active member on project teams as required
- Provides operational and project management support to the leadership team
- Creates, analyses and interprets internal / external surveys (including requests for information) and facilitates responses to various stakeholders
- Identifies opportunities and designs operational processes with a continuous improvement lens
- Communicates regularly and gives advice to the Housing Supply leadership team
- Responsible to support and implement initiatives of Housing Supply strategies, projects and initiatives.
What the role requires:
- Post-secondary education in a related field with at least 3 years’ experience in Business Administration, Public Administration, Human Services, Housing, Homelessness or an equivalent combination of education/experience may be considered
- Knowledge and experience in application of concepts and methodologies related to data management, project management, change management and process management
- Knowledge and experience in policy development methodologies and processes in public sector operations
- Experience executing work plans and communication plans for projects, initiatives and business planning
- Broad knowledge of divisional, departmental and corporate landscapes to inform collaboration with partners
- Proficient in use of MS Office, TEAMS, Tools, Visio and other relevant applications
- Familiarity with various legislation relating to Human Services and Housing Services
Skills/Abilities:
- Well-developed verbal and written communication skills
- Strong facilitation skills and a proven ability to present to various audiences with tact and diplomacy
- Sound judgement and critical thinking
- Ability to conduct and/or assess intensive research and utilize in-depth analytical skills to develop evidence informed recommendations for efficient business operations
- Demonstrated ability to develop partnerships or collaborative relationships with internal and external contacts to achieve departmental objectives
- Strong interpersonal skills to be able to work with senior management, other departments, staff and stakeholders
- Effective time management skills and the ability to meet deadlines and juggle multiple priorities in a very dynamic and changing environment
- Proven ability to problem solve/resolve conflict and the ability to respond with tact and diplomacy
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:
- Knowledge of Housing Services would be considered an asset
- Political acuity would be considered an asset
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health (effective start date)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources
In this role, you’ll enjoy the flexibility of a hybrid work arrangement. This means you’ll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Dr., Brampton, ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.
It’s important to note that your off-site work location must be within the province of Ontario. This ensures that we’re compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
As part of the recruitment process, a pre-screening assessment may be required. All communication will be sent to the email address attached to your application submission.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
How to Apply
Region of Peel - Careers - Specialist, Housing Business Operations in Ontario | Careers at CA-ON Brampton, Caledon, Mississauga (icims.com)31 total views, 0 today