Job Description

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.

We are The Social Element – a place where everyone has a voice. Diverse in our make-up and inclusive in our thinking; this has been who we are from the get-go.  We strive to create a place where everyone is celebrated and has the opportunity to shine. We feel ready and excited to bring our whole selves to work. #genuinehumanconnections

We are currently looking for a Social Media Insights Analyst to join our Global Team either in the United Kingdom or North America to be responsible for the creation and on-time delivery of high quality social media reports (including monthly, quarterly, campaign and crisis). The Social Media Insights Analyst will serve as a partner to our clients by offering strategic advice and recommendations based on social media data.

This is a fully remote and full time role. At The Social Element, we support work-life balance so we are open to flexible start and end times. This is a great opportunity to be part of an inclusive and multicultural team.

WHAT YOU’LL DO

• Deliver monthly, quarterly and ad-hoc social insight reports. These could include competitor analyses, campaign performance reporting, content audits, consumer and brand research, providing strategic, actionable recommendations on how TSE’s clients can improve their social media activity
• Present insights to our clients and internal teams, either in person or virtually
• Set up insight tools and dashboards, including creating and optimizing social listening queries
• Collaborate with key stakeholders to help manage their insight needs, providing ideas and solutions for different client challenges
• Respond in a timely way to ad-hoc requests, and offer guidance to our internal teams and clients as a knowledge expert
• Identify innovative ways to present Insights using new technology or methods, always striving to answer the ‘so what?’ question on every project
• Be an expert in social media insights, with the ability to communicate clearly and with authority to clients and staff
• Exceed our clients’ expectations – we work with the biggest and most famous brands in the world and they look to us to lead and deliver an efficient and exceptional experience

WHAT YOU’LL BRING 

Essential:

• Mid level experience in working with social media insights, analytics or strategy
• Familiarity with social media analytics, including setting and tracking KPIs to help brands make decisions
• Solid experience creating social listening queries on Brandwatch or a similar tool, and drilling into unstructured data to find interesting nuggets of information
• Experience using Sprinklr, Khoros, or a similar analytics tool to gauge social media performance
• Be great at creating visually compelling social media reports that use data to tell a story
• Strong Powerpoint and Excel skills, including the ability to make and edit charts, use pivot tables, and create formulas to manipulate data
• The ability to work independently and under pressure to meet deadlines
• Excellent written and verbal communication skills (at native level English), alongside a collaborative and conscientious communication style
• The ability to translate technical concepts into easy to understand insights and recommendations for non-specialists
• A responsive and positive attitude
• Troubleshooting and holistic problem-solving skills
• Passion for social media: whether you’re an active user of Twitter, TikTok or neither, we want you to be aware of emerging trends around platforms and best practice for brands posting on them
• A love of helping people 🙂

Desired:

• An understanding of secondary research sources that can complement social data – e.g. search, audience segmentation tools such as GlobalWebIndex (GWI) 
• Experience with report design
• Experience working with finance or FMCG/CPG brands
• Some knowledge of community management or moderation

OUR BENEFITS

• We offer very flexible working schedule, 100% remote work
• 33 days of annual leave (inclusive bank holidays)
• Birthday off
• Occasion day off (for an important life event)
• Once employed for 3 complete years, you’ll get an additional day’s annual leave up to a maximum of 36 days holidays.

The Social Element values

We want you to bring the best of yourself every day in your interactions: with our clients, your colleagues and our partners.

Collectively, we embody our company values in everything we do:

• Do it Well
• Be One Team
• Do the Right Thing
• Keep Pioneering
• Make Them Smile

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

How to Apply

• Details of your personal/professional experience in social media
• Details of your professional experience in social media insights
• Why you are interested in being part of our team at The Social Element

Job Categories: LGBT. Job Types: Full-Time. Job Tags: analyst, listening tools, social insights analyst, social listening, and strategy. Salaries: 40,000 - 60,000.

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