Full-Time Service Desk Specialist
Job Description
You bring the motivation, teamwork, and integrity and we will provide the collaborative culture, professional development, and respect you deserve. And if you are good at what you do, you will have a career at Wespath Benefits and Investments. Join our team in Information Technology – and, if you like, teams such as our DEI Council, Green Team on environmental sustainability, or our Change Management team – and make an impact through your work!
Wespath, recognized as a 2017-2023 Chicago’s Best and Brightest Companies to Work For® and a 2018-2023 National Best and Brightest Companies to Work For®, has an opportunity for a Service Desk Specialist that that works as a part of a service desk team responsible for the analysis and resolution of employee requests.
More specifically, as a Service Desk Specialist you will be responsible for:
- Level 1 incident management – The first point of contact and troubleshooting for all employee software, technology, and network connectivity. This includes capturing and documenting the incident in an IT Service Management application
- Support escalation – provide exceptional customer service while responding to new customer incidents and requests, tracking all information in a ticketing system, responding to service level agreements, escalations, and working to follow all service desk processes for incidents, requests, and other areas.
- Work with management to provide service improvement of our service desk processes and knowledge base
- Asset management of IT-related inventory
- Onboarding and offboarding users
Service Desk Specialist Benefits:
- Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one
- 8% employer contribution to retirement plan with an additional match up to 2% on day one
- 17 days of PTO + 12 paid holidays
Minimum Requirements / Qualifications
- High school diploma
- Passion for technology
- Strong written and verbal communication skills
- Customer focused
- Basic technical problem-solving skills
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to work successfully as part of a team
- Ability to work a flexible schedule including nights and weekend on-call schedules
Preferred Qualifications
- Experience configuring and setting up devices and computers
- Knowledge of Windows and Mac Operating Systems, working knowledge of Microsoft Office (Word, PowerPoint & Excel)
How to Apply
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