Job Description

Service Designer – Remote Working – Salary up to £53,000

The Opportunity
Yolk Recruitment is proud to be an exclusive recruitment partner for an arm’s length body of the Welsh Government to recruit a Service Designer who can design and iteratively improve user-focussed services.

Our client works with public sector organisations across Wales to deliver the digital strategy for Wales. They do meaningful work which positively impacts the lives of everyone living in Wales through digital transformation, ensuring services meet the needs of the people who use them, developing skills and digital talent and sharing best practice.

Our client is bold, transparent, people-focused, collaborative, and optimistic. They are a diverse and inclusive organisation and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.

They offer flexible working and mostly work remotely, though their head office is in Cardiff.

What the Service Designer will be doing
You would be working within a multidisciplinary team and be responsible for developing and executing the user-led service design, ensuring that these services are accessible, sustainable, inclusive and bi-lingual.

• Create and improve user-centred services
• Work with the team to establish and grow service design in the Public Sector
• Develop a strategic vision centred around the end-to-end experience of the user
• Build strong relationships with key stakeholders and support Communities of Practice

What the successful Service Designer will bring to the team
You will be naturally curious, staying up to date with current learning and techniques, and an excellent communicator, able to explain complex technical information to non-technical stakeholders.

• Experience creating and improving user-centred design patterns in an evidence-based iterative way
• Passionate about designing inclusive and accessible solutions that solve real problems
• Experience working in an Agile way, and ability to advocate for its benefits
• Excellent communicator both with internal and external stakeholders
• Problem solving skills, quickly getting to the heart of any issue

Here’s What You’ll Get in Return

• Salary up to £53,000
• Enhanced pension contributions – 7% contribution by the employer
• Generous holiday entitlement: 28 days’ annual leave plus public holidays
• 37.5-hour week for all full-time team members
• Flexible Working Policy
• Flexible benefits: buy and sell annual leave, dental insurance, discounted gym membership and OpenLearn (free learning from the Open University)
• Group income protection – a replacement income if an employee is unable to work because of a long-term illness or injury.
• Group critical illness protection – financial peace of mind for our employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness.

Think this one’s for you
If you think this Service Designer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

How to Apply

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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